Front Desk Associate

4 days ago


Birmingham, Alabama, United States Crestview Management, LLC Full time
Job Title: Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Crestview Management, LLC. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest requests, and ensuring a smooth and enjoyable stay for our guests.

Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out of the hotel, ensuring accurate and efficient processing of room assignments and payments.
  • Handle guest requests and concerns, including room changes, wake-up calls, and other special requests.
  • Process payments and maintain accurate records of guest transactions.
  • Coordinate with housekeeping and maintenance staff to ensure guest satisfaction and resolve any issues that may arise.
  • Perform other duties as assigned by management, including answering phone calls, responding to guest inquiries, and maintaining a clean and organized front desk area.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in customer service or hospitality preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Proficient in Microsoft Office and hotel reservation software.
  • Ability to multitask and prioritize tasks effectively, with a strong attention to detail and organizational skills.
Benefits:

We offer a competitive wage, health and dental insurance, company-paid life insurance, short-term and long-term disability insurance, vision, critical illness, accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms, and hotel discounts.


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