Customer Loyalty Advocate

2 weeks ago


Gilroy, California, United States Oportun Full time
ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a digital banking platform dedicated to making financial aspirations attainable for its 2.2 million members. Through intelligent borrowing and savings solutions, Oportun empowers individuals to confidently build a brighter financial future. Since its inception, Oportun has disbursed over $17.8 billion in responsible and affordable credit, saving its members more than $2.3 billion in interest and fees, with an average annual savings of over $1,800 per member. For further details, please visit our website.

CULTURE AT OPORTUN

Being part of Oportun means experiencing a unique workplace culture that champions diversity, equity, and inclusion. We strive to create an environment where everyone feels a sense of belonging and is encouraged to share their insights. This commitment to inclusivity is integral to our organizational success and our mission to provide affordable credit to those traditionally excluded from the financial system. We actively promote our inclusive culture through various employee resource groups.

POSITION SUMMARY

Oportun is currently in search of qualified candidates with backgrounds in Customer Service, Retail, Sales, or Hospitality for Full-Time positions. Our Customer Loyalty Representatives are dedicated to crafting a rewarding and distinctive customer service experience, driven by a passion for listening, assisting, and connecting with individuals. As a vital member of our organization, you will bring Oportun's mission to life by educating customers about our inclusive and affordable financial services that empower them to secure a better future.

KEY RESPONSIBILITIES
  • Greet customers warmly and deliver exceptional service
  • Efficiently process transactions while adhering to company policies and safeguarding customer information
  • Collaborate with team members to achieve and surpass daily lending goals
  • Participate in community outreach and marketing initiatives, including distributing informational materials and educating the public
  • Perform light housekeeping duties, including daily trash collection, showroom cleaning, and window maintenance as needed
  • Exemplify Oportun's Core Values: On a Mission, As One, to Make it Better, Now
QUALIFICATIONS
  • Bilingual proficiency in English and Spanish is required
  • Outgoing personality with a passion for sales
  • Genuine desire to assist customers
  • Availability to work weekends and flexibility with a rotating schedule based on business needs
BENEFITS
  • Competitive compensation with sales incentives
  • Opportunities for career advancement into PT, FT, Team Lead, and Manager roles
  • Flexible working hours
  • 401(k) plan
  • Paid training programs
  • Chance to make a positive impact in your community
The base hourly rate for this full-time position is $20.50.

Our hourly rates are determined by role, location, and experience. The displayed hourly range reflects the minimum and maximum rates for new hires specific to the job location.

Please note that the compensation details listed here reflect only the hourly rate for this position and do not encompass other compensation elements or benefits.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status, or any other category protected by applicable laws and regulations.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you believe you have been a victim of fraud by someone impersonating us, please report your experience to the appropriate authorities.

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