Retail Operations Supervisor

2 weeks ago

Gilroy, California, United States Tapestry Full time
Retail Operations Supervisor

Job Overview


The Retail Operations Supervisor at Tapestry exemplifies a robust understanding of business dynamics, driving sales performance through effective team development and guidance.

This role requires a strategic approach to enhance operational effectiveness while ensuring that Tapestry's standards and competencies are consistently upheld. The individual in this position must be versatile, capable of adapting to various roles within the retail environment.

Key Responsibilities:

Sales Leadership:

  • Aligns decisions with organizational goals in collaboration with the Store Manager, ensuring adherence to company values.
  • Formulates and communicates sales strategies and objectives to the team, monitoring store performance to achieve targets.

Productivity Oversight:
  • Holds the management team accountable for their productivity and contributions.
  • Develops and implements client engagement strategies to meet business objectives alongside the Store Manager.
  • Monitors market trends to inform sales strategies and tactics.
  • Acts as a brand ambassador, fostering loyalty through community engagement and events.
  • Addresses customer concerns promptly, collaborating with management as necessary.
  • Encourages team development to cultivate long-term customer relationships.
  • Takes initiative and demonstrates ownership for personal and team outcomes.
  • Collaborates with management to prioritize business needs effectively.
  • Ensures daily operations are executed without compromising service quality.
  • Proactively addresses challenges and adjusts strategies as needed.
  • Builds trust and rapport with team members, advocating for the brand.
  • Welcomes constructive feedback and sets goals for personal and team performance.
  • Empowers team members through delegation.
  • Fosters a positive and enthusiastic work environment.
  • Recognizes and appreciates individual contributions.

Operational Management:
  • Evaluates team performance, providing timely feedback and development plans in partnership with the Store Manager.
  • Addresses performance issues through effective communication and coaching.
  • Adheres to retail policies and procedures, including point-of-sale and operational standards.
  • Utilizes Tapestry's tools and technology to enhance service and operational efficiency.
  • Participates in recruitment and onboarding processes, collaborating with management to build a strong talent pipeline.
  • Manages daily operational tasks in line with company standards, including sales, service expectations, payroll, and loss prevention.
  • Demonstrates strong business acumen, forecasting needs and planning accordingly.
  • Maintains communication with management to ensure operational needs are met.
  • Oversees the upkeep of the store environment, ensuring aesthetic and safety standards are maintained.

Competencies Required:
  • Results Orientation: Consistently exceeds performance goals and drives team success.
  • Customer Commitment: Dedicated to meeting customer needs and building lasting relationships.
  • Innovative Thinking: Generates unique ideas and solutions to enhance business performance.
  • Interpersonal Skills: Builds effective relationships across all levels of the organization.
  • Adaptability: Learns quickly and embraces change in a dynamic environment.
  • Persistence: Demonstrates energy and determination in achieving goals.
  • Strategic Insight: Anticipates future trends and develops effective strategies.
  • Team Building: Fosters a collaborative and supportive team culture.
  • Courageous Leadership: Provides direct and actionable feedback to drive performance.

Qualifications:
  • 1 to 3 years of management experience in a luxury retail environment preferred.
  • Strong knowledge of current fashion trends and competitive landscape.
  • High school diploma or equivalent; college degree preferred.
  • Proficient in Microsoft Office Suite and retail management systems.
  • Ability to thrive in a fast-paced environment and communicate effectively.
  • Physical ability to perform tasks such as lifting and moving merchandise.
  • Flexible availability to meet scheduling needs, including evenings and weekends.

Note:

This job description serves as a general overview of the responsibilities and requirements for the position and is not an exhaustive list of all duties.

Tapestry, Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace.

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