Automotive Sales and Service Representative
4 days ago
Job Title: Automotive Guest Sales Specialist
Job Summary:
We are seeking a highly motivated and customer-focused Automotive Guest Sales Specialist to join our team at Monro Auto Service and Tire Centers. As a key holder and manager on duty, you will be responsible for providing exceptional guest care experiences, driving sales of automotive repair services and tires, and contributing to the growth of our business.
Responsibilities:
- Successfully complete Monro's training program to enable you to execute the Monro selling process.
- Provide a superior guest care experience, engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
- Responsible for the organization and productivity of the service business through estimate and invoice transactions.
- Assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
- Able to understand and effectively communicate all products and services Monro offers to guests.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
- Consistent use of all required safety standards set forth in training and policies and procedures.
- Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintain an organized and neat guest waiting area.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work in a fast-paced environment and meet sales targets.
- Excellent communication and interpersonal skills.
- Ability to work a variety of shifts, including evenings and weekends.
Pay Range: $15/hr to $17/hr *based on experience
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