Customer Service Representative

5 days ago


Kalamazoo, Michigan, United States Metro Toyota Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Metro Toyota. As a key member of our sales team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a professional and timely manner
  • Provide product information and recommendations to customers
  • Work closely with sales team to ensure customer needs are met
  • Maintain accurate records of customer interactions and sales activity
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Ability to work a flexible schedule, including weekends
Preferred Qualifications
  • Previous customer service experience
  • Knowledge of automotive industry and products
  • Ability to work in a team environment
About Metro Toyota

Metro Toyota is a leading automotive dealership committed to providing exceptional customer service and sales experience. We are dedicated to building long-term relationships with our customers and community.



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