Service Coordinator

3 weeks ago

Fall River, Massachusetts, United States Thielsch Engineering Full time
Job Summary

The Service Coordinator will support the Mechanical and Service Director in leading staff members who install, repair, and maintain heating and air conditioning in commercial, residential, and industrial buildings. This role will work directly with service and install technicians to ensure customer satisfaction while meeting departmental goals and objectives. The Service Coordinator will communicate directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

Key Responsibilities:

  • Schedule, direct, and provide technical support for HVAC technicians to meet service demands and customers' expectations.
  • Communicate regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.
  • Communicate daily with dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or material used.
  • Generate daily invoices from completed dispatches.
  • Specify and ensure that required parts are ordered in a timely fashion to ensure work deadlines are met.
  • Ensure that all company/department policies are being followed by all HVAC technicians.
  • Work with other departmental managers to meet company and departmental goals and objectives.
  • Other tasks and responsibilities as required to maintain efficient department operations.


Requirements:

The HVAC/R Service Coordinator should possess the following skills, characteristics, and abilities:

  • Excellent customer service and sales skills.
  • Excellent communication skills. Ability to adapt communication style as needed.
  • Five years related experience; or an equivalent combination of education and experience.
  • Excellent leadership skills to enhance team productivity and standards of work produced.
  • Excellent verbal and written communication skills; and strong conflict management skills.
  • Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation.
  • Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and in others.
  • Valid driver's license with a clean driving record and background.


About Us

RISE Group Inc. is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.

Our Culture

At RISE, our customers come from all walks of life, and so do our employees We hire amazing people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.

From day one and throughout your career with us, you'll find a workplace culture with expansive personal and professional development opportunities, cutting-edge technology, a place where relationships are valued, and work-life balance is always a priority.

We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other applicable federal or state-protected classification.

The RISE Group, Inc. is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment. Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.

The RISE Group, Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.

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