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Patient Services Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Wheeler Clinic. As a Patient Services Representative, you will play a critical role in ensuring the smooth operation of our healthcare services, providing exceptional customer service to patients, and maintaining accurate and up-to-date records.
Key Responsibilities- Greets and provides exceptional customer service to patients, visitors, and callers, assessing their needs and triaging as necessary.
- Collects, verifies, updates, and documents all consents, screenings, demographic, and insurance information prior to services via the Phreesia Pad.
- Verifies each patient's insurance coverage at the time of check-in via Phreesia eligibility swipes and/or verification calls to the insurance company.
- Collects patient copays and outstanding balances at the time of check-in, reconciles deposits, and forwards to billing in a timely manner.
- Reviews and maintains provider schedules daily to ensure accuracy, backfills no-show and cancelled appointment slots, and ensures patients have timely access to care.
- Manages scheduling for all disciplines, including medical, dental, behavioral health, and psychiatric departments.
- Produces and delivers timely, accurate, and professional documents as needed to patients, referral sources, collateral contacts, and primary care physicians.
- Supports supervisor in monitoring office supplies, lab supplies, educational, and clinical literature, and orders as necessary.
- Maintains all scanning/indexing per Wheeler's indexing protocols.
- Processes and sorts incoming faxes and mail.
- High School diploma and one year of progressively responsible work experience is required.
- Experience with Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners are preferable.
- Valid Driver's License is required.
At Wheeler Clinic, we are committed to supporting your career growth and ensuring your well-being and security. Our benefits package includes comprehensive medical and prescription insurance, comprehensive dental and vision insurance, access to wellness programs, company-paid life and AD&D insurance, 403(b) Plan, education reimbursement program, training and development opportunities, productivity incentive, and generous paid time off.
Why Join Us?Wheeler Clinic is an equal opportunity employer. We are committed to providing equitable access to innovative care that improves health, recovery, and growth at all stages of life. Our team is dedicated to making a positive impact in the lives of our patients and communities. If you are passionate about delivering exceptional patient care and making a difference, we encourage you to apply for this exciting opportunity.
