Pharmacy Operations Supervisor

1 week ago

Hanford, California, United States Optum Full time

Explore Opportunities with Optum. A career with Optum means being part of a collaborative effort to support behavioral health and addiction treatment communities. We do more than just dispense medications; we transform lives for the better. Individuals facing serious mental or chronic health challenges, along with their caregivers, have powerful stories, and at Optum, we become their advocates and partners. As part of a coordinated care team, we collaborate with community-based providers and others to ensure that individuals with complex health conditions receive the appropriate medications and adhere to their treatment plans. Our tailored services, including in-clinic pharmacies and medication management, are pioneering a new standard of care.

Optum is a pharmacy care services provider that is part of the UnitedHealth Group family of businesses. We are a leading information and technology-enabled health services organization dedicated to enhancing the health system for everyone.

The Pharmacy Operations Supervisor plays a crucial role in impacting our consumers and clinic partners by advising them on our pharmaceutical care services and benefits. This individual is accountable for the financial, clinical, and quality aspects of pharmacy services and will oversee the daily operations of a pharmacy, including dispensing prescription medications and providing personalized consultations to consumers. Mentoring, developing, and managing pharmacy staff is also a significant responsibility of this position. The supervisor will act as a talent steward, proactively seeking top talent for pharmacy roles.

Primary Responsibilities:

  • Foster an exceptional consumer and clinic partner experience while building strong relationships to proactively address their needs.
  • Serve as a clinical expert to the pharmacy team, ensuring alignment with clinical outcomes.
  • Provide counseling and education to patients regarding medication usage, potential side effects, and personal inquiries.
  • Ensure compliance with policies and standards in accordance with state and federal regulations.
  • Conduct wellness services, including immunizations and preventive care.
  • Manage financial performance and identify growth opportunities within the pharmacy.
  • Inspire, develop, and coach pharmacy staff to achieve their full potential and deliver outstanding service.
  • Create an engaging team environment that promotes compassion and embodies our core values.
  • Proactively recruit top talent for pharmacy positions.
  • Analyze key performance indicators with pharmacy staff to identify trends and areas for improvement.
  • Conduct workforce and business planning to ensure operational excellence.
  • Build strong relationships with the community and clinic partners to meet all needs and promote pharmacy services.
  • Drive marketing initiatives to enhance awareness of pharmacy offerings.

At Optum, we value performance and recognize achievements in an environment that challenges you while providing clear direction for success in your role and opportunities for development in other areas of interest.

Required Qualifications:

  • Bachelor's degree in Pharmacy or PharmD.
  • Current pharmacist's license in the state of California.
  • Certified immunizer or willingness to obtain certification within three months of hire.

Preferred Qualifications:

  • 3+ years of experience in pharmacy leadership.
  • Bilingual in Spanish.

Management Success Practices:

  • Customer-Centric Approach: Leaders identify customer needs and design processes to enhance the customer experience.
  • Talent Development: Managers ensure the right talent is in the right roles, providing ongoing coaching and feedback to support employee growth.
  • Effective Communication: This includes conveying vision, values, culture, strategy, objectives, and goals clearly to the team.
  • High-Performing Teams: Fostering collaboration and accountability within teams is essential for success.
  • Results Orientation: Managers focus on achieving specific goals and targets while adapting plans based on feedback.
  • Technical Expertise: Leaders possess in-depth knowledge of the industry and continuously seek to learn and grow.

At UnitedHealth Group, our mission is to help individuals lead healthier lives and improve the health system for everyone. We believe that everyone, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to live their healthiest life. We are committed to addressing health disparities and improving health outcomes.

Diversity fosters a healthier environment: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test prior to employment.

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