Lead Pharmacy Operations Manager

2 weeks ago

Hanford, California, United States Optum Full time

Opportunities with Optum. A career with Optum means being part of a collaborative initiative to support behavioral health and addiction treatment communities. We do more than just provide medications; we transform lives for the better. Individuals with serious mental or chronic illnesses, along with their caregivers, have compelling stories, and at Optum, we become their advocates and partners. As part of a coordinated care team, we collaborate with community-based providers and others to ensure that individuals with complex health conditions receive the appropriate medications and adhere to their treatment plans. Our tailored services, including in-clinic pharmacies and medication management, are paving the way for a new standard of care.

Optum is a pharmacy care services organization that is part of the UnitedHealth Group family of businesses. We are a leading information and technology-enabled health services enterprise dedicated to enhancing the health system for everyone. Start Caring. Connecting. Growing together.

The Pharmacy Manager plays a crucial role with significant influence over our consumers and clinic partners by advising them on our pharmaceutical care services and benefits. This individual is accountable for the financial, clinical, and quality aspects of pharmacy services and will oversee the daily operations of a pharmacy, including the dispensing of prescription medications and providing personalized consultations to consumers. Coaching, developing, and managing pharmacy staff are also essential responsibilities of this position. The manager will act as a talent steward, proactively seeking top talent for pharmacy roles.

Primary Responsibilities:

  • Foster an exceptional consumer and clinic partner experience while building strong relationships to proactively address their needs.
  • Serve as a clinical expert, collaborating with the clinical team to achieve desired clinical outcomes.
  • Provide counseling and education to patients regarding medication usage, potential side effects, schedules, and personal inquiries.
  • Ensure compliance with policies and standards in accordance with state and federal regulations.
  • Conduct wellness services, including immunizations and preventive care.
  • Oversee financial performance and identify growth opportunities within the pharmacy.
  • Inspire, develop, and mentor pharmacy staff to ensure they reach their full potential and deliver outstanding service.
  • Create an engaging team environment that promotes compassion and embodies our core values and culture.
  • Actively promote recruitment opportunities to attract top talent to our pharmacies.
  • Analyze key performance indicators with pharmacy staff to identify trends and areas for improvement.
  • Conduct workforce and business planning to achieve operational excellence.
  • Build strong relationships with the community, stakeholders, and clinic partners to ensure all needs are met and promote pharmacy services.
  • Drive marketing initiatives and materials to highlight all pharmacy offerings.

You will be recognized and rewarded for your performance in an environment that challenges you and provides clear direction for success in your role, along with opportunities for development in other areas of interest.

Required Qualifications:

  • Bachelor's degree in Pharmacy or PharmD.
  • Current pharmacist's license in the state of California.
  • Certified immunizer or willingness to become certified within three months of hire.

Preferred Qualifications:

  • Three or more years of pharmacy leadership experience.
  • Bilingual in Spanish.

Management Success Practices:

  • Customer-Centric Approach: Leaders focus on understanding customer needs and designing processes to enhance the customer experience.
  • Talent Development: Managers ensure the right talent is in the right roles, providing ongoing coaching and feedback to support employee growth.
  • Communicating Purpose: Effectively communicate the organization's vision, values, and goals to align team efforts.
  • High-Performing Teams: Foster collaborative, high-performing teams with clear tasks and accountability.
  • Results Assurance: Managers deliver results through others, keeping teams focused on specific goals and leveraging feedback for adjustments.
  • Technical Proficiency: Leaders possess industry knowledge and continuously seek to learn and improve.

At UnitedHealth Group, our mission is to help individuals lead healthier lives and improve the health system for everyone. We believe in equitable opportunities for all, regardless of race, gender, sexuality, age, location, or income. We are committed to addressing health disparities and enhancing health outcomes.

Diversity fosters a healthier environment: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.

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