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Lead Pharmacy Operations Manager

2 months ago

Hanford, California, United States UnitedHealth Group Full time

Opportunities with UnitedHealth Group. A career with UnitedHealth Group means being part of a collaborative effort to serve the healthcare community. We do more than just provide medications: we enhance lives for the better. Individuals with serious mental or chronic illnesses - and those who support them - have compelling stories, and at UnitedHealth, we become their advocates and partners. Working as part of a coordinated care team, we collaborate with community-based providers and others to ensure that individuals with complex health conditions receive the appropriate medications and adhere to their treatment plans. Our tailored services - including in-clinic pharmacies, medication management, and more - are paving the way for a new standard of care.

UnitedHealth Group is a pharmacy care services organization that is part of a leading information and technology-enabled health services business dedicated to improving the health system for everyone. Start Caring. Connecting. Growing together.

The Pharmacy Manager plays a crucial role in impacting our consumers and clinic partners by advising them on our pharmaceutical care services and benefits. This position is accountable for the financial, clinical, and quality aspects of pharmacy services and will oversee the daily operations of a pharmacy, including dispensing prescription medications and engaging with consumers. Coaching, developing, and managing pharmacy staff is also a vital responsibility of this role. The manager will act as a talent steward, proactively seeking top talent for pharmacy positions.

Primary Responsibilities:

  • Foster a positive consumer and clinic partner experience while building strong relationships to proactively address their needs.
  • Serve as a resource for clinical staff, proactively engaging with their team to achieve clinical outcomes.
  • Provide counseling and education to patients regarding medication usage, potential side effects, schedules, and personal inquiries.
  • Ensure compliance with policies and standards in accordance with state and federal regulations.
  • Conduct wellness services such as immunizations and preventive care.
  • Manage financial performance and identify growth opportunities within the pharmacy.
  • Inspire, develop, and mentor pharmacy staff to ensure exceptional service delivery.
  • Create an engaging team environment that promotes compassion and embodies our core values and culture.
  • Proactively promote recruitment opportunities to attract top talent for our pharmacies.
  • Analyze key performance indicators with pharmacy staff to identify trends and areas for improvement.
  • Engage in workforce and business planning to achieve operational excellence.
  • Build strong relationships with the community, stakeholders, and clinic partners to ensure we meet all needs and promote pharmacy services.
  • Drive marketing initiatives and materials to highlight all pharmacy offerings.

You'll be recognized for your performance in an environment that will challenge you and provide clear direction on what it takes to succeed in your role while offering development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree in Pharmacy or PharmD.
  • Current pharmacist's license in the state of California.
  • Certified immunizer or willing to become certified within three months of hire.

Preferred Qualifications:

  • 3+ years of pharmacy leadership experience.
  • Bilingual in Spanish.

Management Success Practices:

  • Customer Centricity: Leaders focus on understanding customer needs and designing processes to enhance the customer experience.
  • Developing Others: Managers ensure the right talent is in the right roles, providing ongoing coaching and feedback to support employee development.
  • Communicating Purpose: This includes articulating vision, values, culture, strategy, objectives, and goals, ensuring alignment within the team.
  • Creating High-Performing Teams: Fostering collaborative, high-performing teams with clear tasks and accountability is essential.
  • Assuring Results: Managers deliver through others, keeping teams focused on specific goals and leveraging feedback for adjustments.
  • Technical and Functional Skills: Leaders possess industry knowledge and a commitment to lifelong learning.

At UnitedHealth Group, our mission is to help individuals live healthier lives and improve the health system for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of race, gender, sexuality, age, location, or income. We are committed to addressing health disparities and improving health outcomes.

Diversity fosters a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test before commencing employment.