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Lead Pharmacy Operations Manager

2 months ago

Hanford, California, United States Optum Full time

Opportunities with Optum. A career with Optum means being part of a collaborative initiative to support behavioral health and addiction treatment communities. We do more than just provide medications: we enhance lives for the better. Individuals facing serious mental or chronic illnesses - along with their caregivers - have compelling stories, and at Optum, we become their advocates and partners. As part of a coordinated care team, we collaborate with community-based providers and others to ensure that individuals with complex health conditions receive the appropriate medications and adhere to their treatment plans. Our tailored services - including in-clinic pharmacies and medication management - are pioneering a new standard of care.

Optum is a pharmacy care services organization that is part of UnitedHealth Group's family of businesses. We are a leading information and technology-enabled health services enterprise dedicated to improving the health system for everyone. Together, we are committed to Caring. Connecting. Growing together.

The Pharmacy Manager plays a crucial role with our consumers and clinic partners by advising on our pharmaceutical care services and benefits. This position is accountable for the financial, clinical, and quality aspects of pharmacy services and will oversee the daily operations of a pharmacy, including dispensing prescription medications and engaging in one-on-one consultations with consumers. Coaching, developing, and managing pharmacy staff is also a vital responsibility of this role. The manager will act as a talent steward, proactively seeking top talent for pharmacy positions.

Primary Responsibilities:

  • Foster an exceptional consumer and clinic partner experience while building strong relationships to proactively address their needs.
  • Serve as a clinical expert, collaborating with the clinical team to achieve desired clinical outcomes.
  • Provide counseling and education to patients regarding medication usage, potential side effects, and personal inquiries.
  • Ensure compliance with policies and standards in accordance with state and federal regulations.
  • Conduct wellness services such as immunizations and preventive care.
  • Oversee financial performance and identify growth opportunities within the pharmacy.
  • Inspire, develop, and mentor pharmacy staff to ensure they reach their full potential and deliver outstanding service.
  • Create an engaging team environment that promotes compassion and embodies our core values and culture.
  • Proactively promote recruitment opportunities to attract top talent to our pharmacies.
  • Analyze key performance indicators with pharmacy staff to identify trends and areas for improvement.
  • Conduct workforce and business planning to achieve operational excellence.
  • Build strong relationships with the community, stakeholders, and clinic partners to ensure all needs are met and promote pharmacy services.
  • Implement marketing strategies and materials to highlight all pharmacy offerings.

You will be recognized for your performance in an environment that challenges you and provides clear direction for success in your role, along with opportunities for development in other areas of interest.

Required Qualifications:

  • Bachelor's degree in Pharmacy or PharmD.
  • Current pharmacist's license in the state of California.
  • Certified immunizer or willingness to become certified within three months of hire.

Preferred Qualifications:

  • 3+ years of experience in pharmacy leadership.
  • Bilingual in Spanish.

Management Success Practices:

  • Customer-Centric Approach: Leaders focus on understanding customer needs and designing processes to enhance the customer experience.
  • Talent Development: Managers ensure the right talent is in place, providing ongoing coaching and supporting career mobility.
  • Communicating Purpose: Effectively communicate vision, values, and objectives to align team efforts.
  • Building High-Performing Teams: Foster collaboration and clarity of tasks among team members.
  • Delivering Results: Managers drive their teams towards specific goals while leveraging feedback for continuous improvement.
  • Technical Proficiency: Leaders possess in-depth knowledge of the industry and commit to lifelong learning.

At UnitedHealth Group, our mission is to help individuals lead healthier lives and improve the health system for everyone. We believe that everyone, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to live their healthiest life. We are dedicated to addressing health disparities and improving health outcomes as part of our enterprise priority.

Diversity fosters a healthier environment: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test prior to employment.