Director of Sales and E-Commerce Operations

4 weeks ago

Ridgefield Park, New Jersey, United States SAMSUNG Full time

Position Summary

Samsung Electronics America is seeking a seasoned Director of Sales and E-Commerce Operations to lead the development and implementation of our E-Commerce sales strategy. This role will be responsible for driving sales growth, improving customer experience, and optimizing operational costs.

Key Responsibilities

  • Develop and execute E-Commerce sales strategies to drive revenue growth and improve customer satisfaction.
  • Manage and optimize sales forecasting models and sales plans to ensure alignment with business objectives.
  • Lead cross-functional teams to drive sales growth, improve customer experience, and reduce operational costs.
  • Collaborate with training and content teams to ensure agents have a deep understanding of Samsung products and services.
  • Manage complex budgets and track progress to target, ensuring a balance between revenue growth and profitability.
  • Provide governance to third-party service vendors, ensuring adherence to policies and procedures.
  • Establish and manage relationships with key internal and external stakeholders.

Requirements

  • Bachelor's degree with 15+ years of directly related experience in sales or service network operations.
  • Experience leading a sales function in an E-commerce, Retail, or Consumer Electronics company.
  • Demonstrated ability to balance operations and implement strategic/innovative solutions.
  • Project and program management expertise.
  • Strong analytical capabilities and a solid understanding of how to leverage tools like Excel.

Other Professional Attributes

  • Demonstrated competency in persuasive communication skills using both oral and written modes for internal and external personnel at all management and staff organizational levels.
  • Ability to lead a team of employees to a common goal.
  • Ability to work in a team environment to achieve personal and project team goals and to complete projects within established time frames.
  • Ability to motivate large groups of team members to achieve above and beyond their current capability.

Life @ Samsung

Benefits @ Samsung

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or om for assistance.

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