Service Manager
4 weeks ago
Methods Machine Tools, Inc. is seeking a highly skilled Service Manager to oversee the maintenance and repair of CNC machine tools. The ideal candidate will have a strong technical background and excellent organizational skills.
Key Responsibilities:
- Provide exceptional customer service by effectively communicating with customers and technicians to resolve equipment issues.
- Evaluate and recommend repairs or inspections to ensure optimal machine performance.
- Maintain positive relationships with customers by investigating complaints, identifying solutions, and suggesting improvements.
- Document service and installation actions by completing reports and inspection records.
- Build and maintain customer confidence by ensuring timely and efficient job completion.
- Confirm job completion and drive billing and invoicing within operational agreements.
- Perform HR documentation, annual reviews, and goal setting.
- Monitor the performance and efficiency of regional field service representatives.
Requirements:
- High school diploma plus some post-secondary technical training or college
- Prior field service experience required
- Ability to read and interpret schematics
- Knowledge of CNC motion control systems
- Strong organizational and communication skills
- 3+ years' experience setting up and repairing CNC machine tools
- Ability to work under pressure and deadlines
- Ability to work independently
- Ability to analyze information
- Ability to maintain good client relationships
- Ability to coach and mentor employees
- Excellent reporting and computer skills
- Excellent communication skills
- Willingness to travel
- Safety-oriented
- Maintain confidentiality
- Quality focus
- Results-driven
- Good driving record
Preferred Qualifications:
- Experience working with mechanical, hydraulic, pneumatic, electric, and electronic systems
- Ability to travel 10-20% of the time
- Proficient in Microsoft Office
- CAD experience
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