Service Manager

4 weeks ago


Wixom, Michigan, United States Swift Placement & Consulting Full time
Job Overview

Methods Machine Tools, Inc. is seeking a highly skilled Service Manager to oversee the maintenance and repair of CNC machine tools. The ideal candidate will have a strong technical background and excellent organizational skills.

Key Responsibilities:

  • Provide exceptional customer service by effectively communicating with customers and technicians to resolve equipment issues.
  • Evaluate and recommend repairs or inspections to ensure optimal machine performance.
  • Maintain positive relationships with customers by investigating complaints, identifying solutions, and suggesting improvements.
  • Document service and installation actions by completing reports and inspection records.
  • Build and maintain customer confidence by ensuring timely and efficient job completion.
  • Confirm job completion and drive billing and invoicing within operational agreements.
  • Perform HR documentation, annual reviews, and goal setting.
  • Monitor the performance and efficiency of regional field service representatives.

Requirements:

  • High school diploma plus some post-secondary technical training or college
  • Prior field service experience required
  • Ability to read and interpret schematics
  • Knowledge of CNC motion control systems
  • Strong organizational and communication skills
  • 3+ years' experience setting up and repairing CNC machine tools
  • Ability to work under pressure and deadlines
  • Ability to work independently
  • Ability to analyze information
  • Ability to maintain good client relationships
  • Ability to coach and mentor employees
  • Excellent reporting and computer skills
  • Excellent communication skills
  • Willingness to travel
  • Safety-oriented
  • Maintain confidentiality
  • Quality focus
  • Results-driven
  • Good driving record

Preferred Qualifications:

  • Experience working with mechanical, hydraulic, pneumatic, electric, and electronic systems
  • Ability to travel 10-20% of the time
  • Proficient in Microsoft Office
  • CAD experience


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