Service Manager Machine Tools Expert

4 weeks ago


Wixom, Michigan, United States Swift Placement & Consulting Full time
Job Title: Service Manager Machine Tools

We are seeking a highly skilled Service Manager to join our team at Methods Machine Tools. As a Service Manager, you will be responsible for providing exceptional customer service, managing field technicians, and ensuring the efficient operation of our machine tools.

Key Responsibilities:
  • Support customers by effectively interfacing with customer and technicians in repairing equipment and planning maintenance as needed.
  • Evaluate and make recommendations regarding required repairs or inspections.
  • Maintains rapport with customers by investigating complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
  • Documents service and installation actions by completing forms, reports, and inspection reports.
  • Builds and maintains customer confidence by maintaining good response time, informing customer of problems, and completing the job in a timely and efficient manner.
  • Confirm job completion and drive billing and invoicing within Operational-level agreements.
  • Perform HR documentation, annual reviews and goal setting.
Requirements:
  • HS Diploma plus some post HS technical training or college
  • Prior Field service experience is required
  • Ability to read and interpret schematics
  • Knowledge of CNC Motion control systems
  • Strong organization & communication skills
  • 3+ years' experience setting up and repairing CNC Machine Tools.
  • Ability to work under pressure and deadlines.
  • Ability to work independently.
  • Ability to analyze information.
  • Ability to maintain good client relationships.
  • Ability to coach and mentor employee along a continuum of development
  • Excellent reporting skills.
  • Excellent computer skills.
  • Excellent communication skills.
  • Willingness to travel.
  • Safety oriented.
  • Maintain confidentiality.
  • Quality focus.
  • Results driven.
  • Good driving record.
Preferred Qualifications:
  • Experience working with mechanical, hydraulic, pneumatic, electric and electronic systems
  • Ability to travel 10-20% of the time
  • Proficient in Microsoft Office
  • CAD experience

We offer a competitive salary of $125,000 per year and a comprehensive benefits package. If you are a motivated and experienced Service Manager looking for a new challenge, please submit your application.



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