Service Manager Machine Tools Expert
4 weeks ago
We are seeking a highly skilled Service Manager to join our team at Methods Machine Tools. As a Service Manager, you will be responsible for providing exceptional customer service, managing field technicians, and ensuring the efficient operation of our machine tools.
Key Responsibilities:- Support customers by effectively interfacing with customer and technicians in repairing equipment and planning maintenance as needed.
- Evaluate and make recommendations regarding required repairs or inspections.
- Maintains rapport with customers by investigating complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Documents service and installation actions by completing forms, reports, and inspection reports.
- Builds and maintains customer confidence by maintaining good response time, informing customer of problems, and completing the job in a timely and efficient manner.
- Confirm job completion and drive billing and invoicing within Operational-level agreements.
- Perform HR documentation, annual reviews and goal setting.
- HS Diploma plus some post HS technical training or college
- Prior Field service experience is required
- Ability to read and interpret schematics
- Knowledge of CNC Motion control systems
- Strong organization & communication skills
- 3+ years' experience setting up and repairing CNC Machine Tools.
- Ability to work under pressure and deadlines.
- Ability to work independently.
- Ability to analyze information.
- Ability to maintain good client relationships.
- Ability to coach and mentor employee along a continuum of development
- Excellent reporting skills.
- Excellent computer skills.
- Excellent communication skills.
- Willingness to travel.
- Safety oriented.
- Maintain confidentiality.
- Quality focus.
- Results driven.
- Good driving record.
- Experience working with mechanical, hydraulic, pneumatic, electric and electronic systems
- Ability to travel 10-20% of the time
- Proficient in Microsoft Office
- CAD experience
We offer a competitive salary of $125,000 per year and a comprehensive benefits package. If you are a motivated and experienced Service Manager looking for a new challenge, please submit your application.
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