IT Service Desk Specialist

4 weeks ago


Boise, Idaho, United States WaFd Bank Full time

Job Summary

WaFd Bank is seeking a highly skilled IT Service Desk Specialist to provide exceptional technical support to our colleagues. As a key member of our IT team, you will be responsible for delivering outstanding service and resolving technical issues in a timely and efficient manner.

Key Responsibilities

  • Provide technical support to colleagues via phone, email, and in-person interactions
  • Assist with troubleshooting and resolving technical issues related to hardware, software, and network systems
  • Collaborate with internal teams to resolve complex technical issues and improve overall IT processes
  • Document and maintain accurate records of technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements to provide expert-level support

Requirements

  • 1 year of IT-related help desk experience
  • High school diploma or equivalent required; college degree in information technology preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic understanding of computer hardware and software concepts

Benefits

  • Paid time off for vacation, sick days, and holidays
  • Health insurance
  • Stock options
  • Bonus programs
  • Generous 7% 401(k) employer matching
  • Paid parental leave
  • Life and AD&D insurance
  • Long-term disability
  • Tuition reimbursement
  • Employee assistance programs
  • Pre-tax health and dependent-care spending plans


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