IT Service Desk Specialist
4 weeks ago
Job Summary
WaFd Bank is seeking a highly skilled IT Service Desk Specialist to provide exceptional technical support to our colleagues. As a key member of our IT team, you will be responsible for delivering outstanding service and resolving technical issues in a timely and efficient manner.
Key Responsibilities
- Provide technical support to colleagues via phone, email, and in-person interactions
- Assist with troubleshooting and resolving technical issues related to hardware, software, and network systems
- Collaborate with internal teams to resolve complex technical issues and improve overall IT processes
- Document and maintain accurate records of technical issues and resolutions
- Stay up-to-date with the latest technology trends and advancements to provide expert-level support
Requirements
- 1 year of IT-related help desk experience
- High school diploma or equivalent required; college degree in information technology preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Basic understanding of computer hardware and software concepts
Benefits
- Paid time off for vacation, sick days, and holidays
- Health insurance
- Stock options
- Bonus programs
- Generous 7% 401(k) employer matching
- Paid parental leave
- Life and AD&D insurance
- Long-term disability
- Tuition reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
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