Enterprise Service Desk Specialist Senior

1 week ago


Boise, Idaho, United States Kaztronix Full time
Job Title: Enterprise Service Desk Specialist Senior

At Kaztronix, we are seeking a highly skilled Enterprise Service Desk Specialist Senior to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities:
  • Conduct operations in support of the Enterprise Service Desk, executing scripts and answering calls to troubleshoot, resolve, and/or escalate technical issues.
  • Open and close tickets, correlating events and incidents for the management of Information Technology (IT) Services.
  • Utilize IT customer service experience, including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Meet service level goals and targets, while possessing a certification in a process-based platform, such as ITIL, HDI, CoBIT, Lean Six, or Six Sigma.
Requirements:
  • Two (2) years of IT ticketing system experience.
  • One (1) year of experience in remote desk takeover tools and usage.
  • Certification in a process-based platform, such as ITIL, HDI, CoBIT, Lean Six, or Six Sigma.

Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status, or any other consideration made unlawful by federal, state, or local laws.

By applying to this position, you acknowledge that your information will be used by Kaztronix in processing your application.



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