IT Service Desk Specialist

2 weeks ago


Boise, Idaho, United States WaFd Bank Full time
Job Summary

We are seeking a highly skilled IT Service Desk Specialist to join our dynamic team at WaFd Bank. As a key member of our IT department, you will be responsible for providing exceptional technical support to our colleagues, ensuring seamless operations and minimizing downtime.

Key Responsibilities
  • Provide first-level technical support for hardware, software, and network issues, escalating complex problems to higher-level teams as needed.
  • Assist users with core banking applications, standard software, and other related banking business solutions.
  • Maintain accurate records of incidents, problems, and resolutions using technical support software.
  • Collaborate with other teams to identify trends and improve IT processes and systems.
  • Develop and maintain documentation on technical support procedures, problem resolution steps, and escalation procedures.
Requirements
  • 1 year of IT-related help desk experience required.
  • High school diploma or GED or equivalent in vocational training.
  • Previous experience in a personal computer network environment.
  • Good working knowledge of Windows Operating Systems, Microsoft Office software package, Active Directory, and system management tools.
  • Possess outstanding customer service skills and ability to communicate technical information to both technical and non-technical staff.
Benefits
  • Paid time off for vacation, sick days, and holidays.
  • Health insurance.
  • Stock options.
  • Bonus programs.
  • Generous 7% 401(k) employer matching.
  • Paid Parental Leave.
  • Life and AD&D insurance.
  • Long-term disability.
  • Tuition Reimbursement.
  • Employee assistance programs.
  • Pre-tax health and dependent-care spending plans.


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