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Senior Help Desk Technician
2 months ago
We are seeking a highly skilled Senior Help Desk Technician to join our team at the City of Chicago. As a key member of our IT department, you will provide technical support and assistance to our employees and stakeholders, ensuring the smooth operation of our computer systems and networks.
Key Responsibilities- Respond to and resolve technical issues related to personal computers, software, and network connectivity.
- Provide assistance and guidance to users on computer and software-related issues, including setting up email accounts, accessing the internet, and operating personal computers and software.
- Troubleshoot and resolve complex technical issues, including connectivity, hardware, and software problems.
- Document work performed and maintain accurate records of technical issues and resolutions.
- Collaborate with other team members to resolve technical issues and improve overall IT services.
To be successful in this role, you will need:
- Fifteen semester hours in Computer Sciences or Information Technology/Systems, plus two years of experience in performing technical support functions, or an equivalent combination of education, training, and experience.
- Strong technical skills, including proficiency in Oracle, Microsoft Office Suite, and Business Objects.
- Excellent communication and customer service skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
We prefer candidates with:
- Previous payroll experience in time and attendance.
- Previous experience with CATA or equivalent.
- Proficiency using Oracle.
- Previous customer service experience.
- Proficiency using Microsoft Office Suite.
- Previous experience using Business Objects.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
