Help Desk II Technician

5 days ago


Chicago, Illinois, United States Middleground It Full time

Job Title: Help Desk II Technician

Job Summary: We are seeking a highly motivated and experienced Help Desk II Technician to join our team at Middleground It. As a Help Desk II Technician, you will be responsible for providing technical support to our clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, and Federal Government.

Key Responsibilities:

  • Provide Windows-based technical support to end-users on a variety of issues under the guidance of senior engineers.
  • Respond to telephone calls and e-mails, and then identify, research, and resolve technical problems with Microsoft Windows-related software and PC hardware.
  • Provide help desk coverage for 40 hours a week, with occasional after-hours or weekend scheduled work and upgrades.
  • Responsible for the continuous operation of all IT systems, including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support, and network troubleshooting for clients.

Requirements:

  • College degree in Computer Science preferred or equivalent work experience.
  • Certifications in A+, MCSA, MCSE preferred or equivalent work experience.
  • Minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment.
  • Excellent knowledge of Microsoft Office applications and ability to support them.
  • Excellent customer service skills.
  • Self-directed and ability to problem-solve.
  • Ability to lift up to 25 lbs.
  • Valid driver's license.
  • Preferred to have Managed Service Provider experience.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a rapidly growing IT Managed Service Provider.
  • Chance to learn and grow with our company.

How to Apply:

Please submit your resume and contact information, along with a recent IT project you completed. We look forward to hearing from you



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