Regional Service Operations Coordinator
2 weeks ago
The Regional Service Operations Coordinator plays a crucial role in ensuring efficient service delivery and customer satisfaction. This position involves a variety of responsibilities that are essential for maintaining high standards of service and operational excellence.
Key Responsibilities:
- Utilizing advanced software systems to connect with service providers and facilitate customer assistance.
- Managing inbound and outbound communications regarding all service-related claims, ensuring customers are kept informed about the status of their issues.
- Exhibiting professional telephone etiquette to deliver exceptional customer service.
- Coordinating the dispatch of service providers while adhering to budgetary constraints, focusing on achieving the best quality service at the lowest cost.
- Acting as the primary contact for incoming customer service inquiries.
- Processing new claim requests in accordance with established service level agreements.
- Identifying and reaching out to new or existing service centers to meet coverage requirements.
- Distributing necessary documentation to all parties involved in claims and conducting follow-ups as needed.
- Identifying and addressing issues in collaboration with all stakeholders involved in the claims process.
Employee Benefits:
At American International Group (AIG), we recognize that our employees are our most valuable asset. We are committed to providing a comprehensive benefits package that prioritizes your health, well-being, and financial security, as well as your professional growth.
Company Culture:
AIG fosters a culture of inclusion and belonging, celebrating the diverse talents and backgrounds of our employees. We promote flexible work arrangements and provide opportunities for diversity and inclusion training, cultural awareness initiatives, and Employee Resource Groups (ERGs). Our commitment to diversity is one of our greatest strengths, and we are proud to have received recognition for our efforts in this area.
AIG is dedicated to providing equal opportunities to all qualified individuals and is committed to accommodating applicants and employees with disabilities.
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