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Executive Housekeeping Manager

2 months ago

Morristown, Tennessee, United States Westin Governor Morristown Full time
Job Summary

We are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at Westin Governor Morristown. As a key member of our hotel's operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our housekeeping department.

Key Responsibilities
  • Leadership and Supervision: Supervise and motivate a team of housekeeping staff to ensure excellent service delivery and high standards of cleanliness.
  • Guest Satisfaction: Ensure that all guests receive a clean and comfortable room, and that any issues or concerns are addressed promptly and efficiently.
  • Departmental Operations: Manage the day-to-day operations of the housekeeping department, including scheduling, inventory management, and equipment maintenance.
  • Quality Control: Conduct regular room inspections to ensure that high standards of cleanliness and quality are maintained.
  • Training and Development: Provide training and coaching to housekeeping staff to ensure they have the skills and knowledge needed to deliver excellent service.
  • Communication: Communicate effectively with other departments, including front desk, engineering, and maintenance, to ensure seamless operations and high levels of guest satisfaction.
  • Problem-Solving: Anticipate, prevent, and solve problems as they arise, ensuring that guest satisfaction and hotel operations are not impacted.
Requirements
  • Experience: At least 2 years of progressive experience in a hotel or hospitality environment, with a minimum of 1 year in a supervisory or management role.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team. Strong problem-solving and analytical skills, with the ability to work under pressure and make sound decisions.
  • Certifications: Certified in hospitality management or a related field, such as the Certified Hotel Administrator (CHA) or the Certified Hospitality Administrator (CHA) certification.