Executive Director, Patient Experience and Engagement

2 months ago

Morristown, Tennessee, United States Atlantic Health System Full time
About the Role

We are seeking a highly experienced and skilled Executive Director to lead our Patient Experience and Engagement efforts. As a key member of our leadership team, you will play a pivotal role in shaping and implementing strategies that promote excellence in care, satisfaction, and engagement across our healthcare system.

Key Responsibilities
  • Develop and Implement Patient-Centered Strategies: Collaborate with cross-functional teams to design and implement patient-centered care initiatives that drive quality, satisfaction, and engagement.
  • Lead the Patient Experience Committee: Chair the Patient Experience Committee, ensuring alignment and coordination between initiatives focused on patient experience, team member engagement, and quality.
  • Drive Organizational Change: Lead efforts to drive organizational change and improvement, leveraging data analytics and best practices to inform decision-making.
  • Collaborate with Clinical and Non-Clinical Departments: Work closely with clinical and non-clinical departments to enhance patient-centered care and improve patient satisfaction, value-based care goals, and regulatory compliance ratings.
  • Develop and Implement Programs: Design and implement programs that prioritize patient engagement, communication, and education, ensuring a seamless patient experience.
  • Lead Measurement and Analytics: Oversee the measurement and analysis of patient feedback and experience data, identifying areas for improvement and implementing action plans.
  • Maximize Vendor Relationships: Foster strong relationships with vendors to ensure contract expectations are met, driving value and quality in patient experience initiatives.
  • Provide Leadership and Guidance: Offer guidance and support to team members, empowering them to deliver compassionate and empathetic patient interactions.
  • Plan, Analyze, and Evaluate Administrative Activities: Oversee the planning, analysis, preparation, management, and evaluation of administrative and operational activities related to customer experience and projects.
  • Stay Informed on Industry Trends: Remain up-to-date on industry trends, patient journey best practices, and innovations in patient experience, applying this knowledge to inform strategic decisions.
  • Partner with Education and Human Resources: Collaborate with Education and Human Resources partners to implement evidence-based practices training classes or other programs, ensuring new and existing team members have the necessary tools and preparation to perform daily tasks and duties.
Requirements
  • Education: Bachelor's degree required; advanced degree preferred in business administration, healthcare administration, public administration, or human resources.
  • Experience: Minimum of 7 years' experience in a leadership role focused on patient experience, patient engagement, or customer service within a healthcare setting, including implementation of technology solutions.
  • Certifications: Certified Patient Experience Professional (CPXP) preferred or Six Sigma black belt or green belt certification.
  • Skills: Proven track record in developing and executing patient experience improvement initiatives, strong leadership and communication skills, and experience driving organizational change and leading cross-functional teams.

  • Executive Director, Patient Experience

    2 weeks ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    Job Title: Executive Director, Patient ExperienceAtlantic Health System is seeking an experienced Executive Director to lead our patient experience efforts. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance the patient experience across our healthcare system.Key Responsibilities:Develop and...

  • Executive Director, Patient Experience

    2 weeks ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    Job Title: Executive Director, Patient ExperienceAtlantic Health System is seeking an experienced Executive Director to lead our patient experience efforts. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance the patient experience across our healthcare system.Key Responsibilities:Develop and...

  • Director of Community Engagement

    4 weeks ago

    Morristown, Tennessee, United States Spring Hills Morristown Full time

    Job SummaryWe are seeking a highly motivated and experienced professional to join our team as a Director of Community Engagement at Spring Hills Morristown. This is a dynamic role that requires a strong passion for creating engaging experiences for our residents.Key ResponsibilitiesDevelop and implement a comprehensive program of activities and events that...

  • Strategic Communications Director

    2 weeks ago

    Morristown, Tennessee, United States Virtual Full time

    Job Title: Senior Director of Global Strategic CommunicationsThis is a unique opportunity to join a leading global organization as the Senior Director of Global Strategic Communications. In this role, you will be responsible for developing and executing comprehensive internal communications strategies for a workforce of 20,000+ employees, including corporate...

  • Strategic Communications Director

    2 weeks ago

    Morristown, Tennessee, United States Virtual Full time

    Job Title: Director of Corporate CommunicationsJob Summary:We are seeking a highly skilled Director of Corporate Communications to join our team. As a key member of our leadership team, you will be responsible for developing and executing comprehensive internal communications strategies to engage our workforce of 20,000+ employees across multiple...

  • Associate Director of Operational Excellence

    3 weeks ago

    Morristown, Tennessee, United States Novartis Full time

    Job DescriptionNovartis is seeking an experienced Associate Director of Operational Excellence to support and drive business initiatives that pertain to the Cell and Gene Therapy Analytical Development and Operations (CGT ADO) units.Key Responsibilities:Drive activities related to business strategies and operations, including project planning, execution, and...

  • Talent Management Director

    2 weeks ago

    Morristown, Tennessee, United States TEPHRA Full time

    Talent Management DirectorThe Tephra Human Resources team is responsible for driving business-wide strategic goals through the effective management of talent initiatives across the organization.The Director, Talent Management will be responsible for creating and implementing global talent management and development programs that align with the overall talent...

  • Talent Management Director

    1 month ago

    Morristown, Tennessee, United States TEPHRA Full time

    Talent Management DirectorTEPHRA is seeking a seasoned Talent Management Director to lead the development and implementation of global talent management and talent development programs. The ideal candidate will bring expertise in leadership development, succession planning, and performance management, as well as experience in leading enterprise-wide talent...

  • Digital Marketing Director

    2 weeks ago

    Morristown, Tennessee, United States International Voyager CruiseDirect Full time

    About UsAt International Voyager / CruiseDirect, we're proud to be a leading provider of award-winning travel services. With over 15 years of experience and a reputation for excellence, we've helped over 33 million visitors and 500,000 clients plan their dream vacations. Our team is dedicated to delivering responsive, hassle-free travel planning and online...

  • Patient Experience Liaison

    2 weeks ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    Job Title: Patient Experience LiaisonAtlantic Health System is seeking a highly skilled Patient Experience Liaison to join our team at Morristown Medical Center. This is a full-time position with required hours of 3:00PM-11:00PM, including alternating weekends.Key Responsibilities:Provide exceptional patient experience by addressing and greeting patients and...

  • Caregivers with Personal Care Experience

    1 month ago

    Morristown, Tennessee, United States Applause Home Care Full time

    Empowering Care PartnersApplause Home Care is seeking Certified Homemaker-Home Health Aides (CHHA) to join our Home Care Team. As a valued member, you will be respected, heard, and supported in your career growth.We offer a positive and supportive work environment, with tools to help you excel in your role. Our Director of Nursing or Chief Executive Officer...

  • Patient Experience Liaison

    2 weeks ago

    Morristown, Tennessee, United States Atlantic Health System Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Liaison to join our team at Atlantic Health System. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and families.Key ResponsibilitiesAddress and greet patients and visitors upon arrival,...

  • Digital Marketing Director

    3 weeks ago

    Morristown, Tennessee, United States International Voyager CruiseDirect Full time

    About International Voyager / CruiseDirectWe are a leading online cruise travel company dedicated to providing customers with better deals than any other cruise website and access to great deals on cruise vacations. Our mission is to offer responsive, hassle-free vacation planning for global travelers. We're proud to say that we offer inspiring bucket lists,...

  • Senior Vice President of Patient Advocacy

    2 weeks ago

    Morristown, Tennessee, United States RevHealth Full time

    Revolutionize Patient Advocacy with RevHealthWe're seeking a visionary Senior Vice President of Patient Advocacy to lead our pharmaceutical marketing efforts and drive industry-pioneering work. As a key member of our team, you'll develop and execute patient-centered advocacy strategies that empower patients and elevate the voice of the patient community.Key...

  • Clinical Operations Director

    4 weeks ago

    Morristown, Tennessee, United States CareAbout Health Full time

    CareAbout Health Clinical Operations Director Job DescriptionCareAbout Health is a managed services organization (MSO) that provides expert advice, resources, tools, and other support to its portfolio of medical groups and healthcare-focused companies. Our goal is to create a world where patients, providers, and payers work together in a seamless,...

  • Senior Vice President of Patient Advocacy

    7 days ago

    Morristown, Tennessee, United States RevHealth Full time

    About the Role:We are seeking a highly skilled and experienced Senior Vice President of Patient Advocacy to lead the development and execution of patient-centered advocacy strategies within our pharmaceutical advertising efforts.This role is pivotal in creating strong partnerships between our clients and patient communities, ensuring that the voice of the...

  • Sales Director

    2 weeks ago

    Morristown, Tennessee, United States Artech L.L.C. Full time

    Artech L.L.C. Sales Director Job DescriptionArtech L.L.C. is seeking an experienced Sales Director to lead our IT staffing business. The ideal candidate will have a proven track record of success in generating outside sales and effectively leading sales teams.Key Responsibilities:Lead and develop the branch sales personnel to achieve annual sales and...

  • Digital Marketing Director

    1 month ago

    Morristown, Tennessee, United States International Voyager CruiseDirect Full time

    About UsCruiseDirect is a pioneering online cruise travel company dedicated to delivering unparalleled cruise experiences to discerning travelers. Our mission is to provide unparalleled access to the world's most spectacular cruise vacations, while fostering a culture of innovation, collaboration, and customer-centricity.About the RoleThe Director of Digital...

  • Digital Engagement Strategist

    1 week ago

    Morristown, Tennessee, United States KADA Inc Full time

    Job Title: Senior Digital Engagement StrategistAbout the Role:We are seeking a highly skilled Senior Digital Engagement Strategist to join our team at Kada Recruiting. As a Senior Digital Engagement Strategist, you will be responsible for providing clients with a clear point of view on how to best leverage digital tools to meet their business and marketing...

  • Patient Support Manager

    7 days ago

    Morristown, Tennessee, United States Novartis Full time

    Job DescriptionNovartis is seeking a highly skilled Program Operation Manager to support product and program strategy for the Rare Renal Portfolio.This role involves ongoing planning, evaluation, and optimization of short-term and long-term program performance to enable impact for Novartis and patients.The successful candidate will be responsible for...