Executive Director, Patient Experience

1 day ago


Morristown, Tennessee, United States Atlantic Health System Full time
Job Title: Executive Director, Patient Experience

Atlantic Health System is seeking an experienced Executive Director to lead our patient experience efforts. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance the patient experience across our healthcare system.

Key Responsibilities:
  • Develop and implement patient-centered care strategies to improve patient satisfaction and engagement
  • Lead cross-functional teams to design and implement patient experience initiatives
  • Collaborate with clinical and non-clinical departments to enhance patient-centered care and improve patient satisfaction
  • Develop and manage budgets and resources to support patient experience initiatives
  • Measure and analyze patient feedback and experience data to identify areas for improvement
Requirements:
  • Bachelor's degree in a related field (e.g. healthcare administration, business administration)
  • Minimum 7 years of experience in a leadership role focused on patient experience or customer service in a healthcare setting
  • Certified Patient Experience Professional (CPXP) or Six Sigma black belt certification preferred
  • Proven track record of developing and executing patient experience improvement initiatives
  • Strong understanding of patient-centered care principles and their impact on healthcare outcomes
  • Exceptional communication, interpersonal, and collaboration skills
About Us:

Atlantic Health System is a leading non-profit healthcare system in the nation, committed to delivering high-quality care to our patients and communities. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.



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