Family Services Coordinator

2 weeks ago


Fresno, California, United States Harmony Roze Staffing & Recruiting Full time
Job Overview:

PRIMARY OBJECTIVES:

Under guidance, assess, reassess, review, update, and supervise family records to ensure the eligibility of all program participants. This role necessitates a comprehensive understanding of funding terms and conditions, alongside the ability to implement relevant regulations.

KEY RESPONSIBILITIES:
  1. Exhibit knowledge of local, state, and federal regulations.
  2. Accurate input of family data.
  3. Exceptional customer service abilities with a strong aptitude for engaging with individuals from diverse backgrounds.
  4. Demonstrated capability to manage multiple tasks, maintain attention to detail, adhere to deadlines, and perform effectively under pressure.
  5. Maintain precise client records and organized documentation, with a strong capacity to record actions and statements clearly and objectively.
  6. Collaborate effectively with colleagues, clients, childcare providers, and community organizations.
  7. Willingness to work extended hours and participate in meetings with little notice.
  8. Focus on client service needs, complete intake documentation, establish case files, and maintain these files along with case notes.
  9. Assist clients with special appointments outside of standard working hours.
  10. Serve as a point of contact for client inquiries and assess eligibility for services.
  11. Act as a liaison between clients, childcare providers, and other social service organizations.
  12. Conduct follow-ups on missed appointments.
  13. Comfortably discuss program policies and procedures with clients and care providers.
  14. Responsible for the initial and ongoing certification of families and support in program operations.
  15. Demonstrate sensitivity and responsiveness to diversity.
  16. Create and manage a computer database for assigned families.
  17. Provide specialized information regarding the program to parents, childcare providers, and the community.
  18. Deliver high-quality service to clients, childcare providers, and the community.
  19. Manage a caseload of over 250 clients.
  20. Complete all client file processing within 30 days or sooner from receipt of information.
  21. Perform additional duties as assigned by administrative staff.
MINIMUM REQUIREMENTS:
  1. Consistent and regular attendance.
  2. Ability to follow both written and verbal instructions.
  3. Proficient typing skills and familiarity with standard office equipment.
  4. Competence in alphabetizing, reading, and computer skills necessary for essential job functions.
  5. Strong time management and organizational skills.
  6. Physical capability to frequently move and organize supplies.
  7. Excellent organizational skills with the ability to work independently, under supervision, and collaboratively.
  8. A courteous and approachable demeanor, genuinely concerned about the families served.
  9. Fluency in English with effective communication skills for interaction with supervisors and colleagues.
  10. Proficient in Microsoft Word.
  11. A minimum of two years of experience with state-subsidized programs or relevant coursework in the social services field.
PHYSICAL DEMANDS:

Frequently (76% to 100%):
  • Prolonged sitting
  • Manual dexterity
  • Repetitive motions
  • Eye-hand coordination
Periodically (51% - 76%):
  • Walking
Occasionally (26% - 50%):
  • Standing
  • Reaching
Seldom (5% - 25%):
  • Lifting/carrying
  • Pushing
  • Pulling
  • Climbing
SALARY RANGE:

Based on experience and educational background.

REPORTS TO:

Case Manager Supervisor

Program Director

WORKING ENVIRONMENT:

Remote or flexible work arrangements available.

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