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Customer Service Manager

2 months ago

Fresno, California, United States Denco Family Inc Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Denco Family Inc. As a key member of our hotel operations, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to guests, responding to their requests and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, including registering guests, assigning rooms, and handling check-ins and check-outs.
  • Team Management: Supervise and train front desk staff, ensuring they meet the highest standards of customer service and hotel operations.
  • Inventory and Scheduling: Manage inventory, including room keys and safe deposit boxes, and create and maintain front desk staff schedules.
  • Communication: Communicate effectively with guests, staff, and management, ensuring seamless communication and resolving any issues that may arise.
  • Problem-Solving: Anticipate and resolve guest complaints and issues, ensuring a positive experience for all guests.
Requirements
  • Education: High school graduate or equivalent.
  • Experience: One year of front desk experience and one year of management experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in hotel operations software.
  • Language: Spanish speaking skills a plus.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Team-Oriented Environment: A team-oriented environment with a focus on providing exceptional customer service.