Process Excellence Manager

6 days ago

Cleveland, Ohio, United States Cleveland Clinic Full time

About the Role

Cleveland Clinic is seeking a highly skilled and experienced Director of Continuous Improvement to join our team. As a key member of our organization, you will play a critical role in driving process excellence and strategic improvement across our enterprise.

Key Responsibilities

  • Lead and manage a portfolio of continuous improvement initiatives to deliver prescribed results and drive business value.
  • Develop and implement a culture of continuous improvement enterprise-wide, leveraging the Cleveland Clinic Improvement Method (CCIM).
  • Establish goals and strategies for growing the return on investment (ROI) of continuous improvement activities.
  • Teach, coach, and mentor executive leaders on continuous improvement best practices and principles.
  • Standardize and govern processes, tools, and templates to ensure team compliance and maintain integrity.
  • Develop and manage relationships with peer groups within and external to Cleveland Clinic to identify and execute portfolio opportunities.
  • Lead, train, and advise on the collection and analysis of process data to initiate, develop, and recommend practices and procedures that enhance safety, increase productivity, and reduce costs.
  • Teach, coach, and mentor Clinical Transformation team members to develop and enhance continuous improvement skills and practices.
  • Assist the team in navigating organizational climate and complexities.
  • Utilize customer orientation and ability to clearly match support tools and services to stakeholder needs.
  • Engage, develop, and manage team members through performance management, talent management, and succession planning.
  • Encourage and enable research of best practices within and outside the organization.
  • Partner and establish credibility to represent Cleveland Clinic and CI during external outreach or industry interface.

Requirements

  • English language proficiency.
  • Bachelor's degree required; Master's degree preferred.
  • In lieu of master's degree, 9 years of process improvement experience or a Lean Certification may suffice.
  • Project Management Professional (PMP) and Lean Certification preferred.

Complexity of Work

  • Effectively coach and train teams and other CI caregivers on influencing others and change management concepts.
  • Expert-level statistical analysis, CI tools, and change management techniques.
  • Able to navigate and operate in the organization at all levels to achieve results using industry knowledge.
  • Coach others to improve and shape communication in various engagement-specific environments.
  • Entrust others to carry out specific responsibilities or achieve specific goals by providing challenging work, clear vision, and direction.
  • The ability to gain commitment from others, negotiate expectations, and find a path to forward progress.
  • Portfolio management knowledge to deliver results while balancing team capacity and customer demand.
  • Ability to assess and develop necessary skill sets within the assigned Continuous Improvement team.

Work Experience

  • Ten years of business or healthcare experience with at least seven years of experience leading process improvement, transformation, and project management.
  • Six or more years demonstrating the ability to manage a large team of high-functioning individual contributors.
  • Experience in transformation/change agent role within an organization engaged in a Lean transformation preferred.
  • Able to navigate and operate in the organization at all levels to achieve results using industry knowledge.
  • Senior-level experience building and managing a team to advance and support continuous improvement throughout the enterprise.
  • Demonstrated ability to teach, coach, influence, and advise leadership at all levels regarding continuous improvement principles and practices.

Physical Requirements

  • Ability to communicate and exchange accurate information.
  • Ability to perform work in a stationary position for extended periods.
  • Ability to work with physical records or operate a computer or other office equipment.
  • In some locations, ability to travel throughout the hospital system.
  • In some locations, ability to move up to 25 pounds.

Pay Range

Minimum hourly: $57.19

Maximum hourly: $91.52

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