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Support Coordinator

1 month ago

Philadelphia, Pennsylvania, United States Vanna Health Full time
About Vanna Health

Vanna Health is a pioneering organization that redefines care for individuals with serious mental illness. Our mission is to empower these individuals to lead healthy and meaningful lives by providing comprehensive physical and mental healthcare support and connecting them to community programs.

The Role

We are seeking a highly motivated and compassionate Support Coordinator to join our team. As a Support Coordinator, you will play a critical role in physical and behavioral health coaching for members with serious mental illness. Your primary responsibility will be to provide daily support and care navigation, including hospital discharge and housing transitions. You will build trusting relationships with members, understand their personal goals, and connect them to the appropriate resources to achieve those goals.

Key Responsibilities
  • Conduct community outreach to individuals living with serious mental illness at various locations, including homes, community events, ERs, Crisis Response Centers, shelters, and other frequented locations.
  • Engage individuals by learning about their personal goals to identify immediate social, behavioral, and physical health needs.
  • Promote recovery-oriented thinking and act as a role model for individuals, providing encouragement and advocacy across all points in recovery.
  • Assist in coordinating care for individuals when required, including attending appointments and coordinating transportation.
  • Provide physical health coaching (Vanna will provide training) where applicable.
  • Adhere to documentation protocols for outreach, encounters, and other requirements related to responsibilities.
  • Provide input to the team to ensure that Vanna's model is peer-led, person-centric, and adapted to local needs and culture.
  • Collaborate with other members of the Vanna Team.
About You

We are looking for a candidate with 2+ years of experience working directly with individuals with serious mental illness in and around the community of Philadelphia, PA. You should believe that individuals suffering from serious mental illness can and will recover to achieve life goals when provided the opportunity, support, and community. You should also be eager to support the physical health needs of members, translate treatment recommendations with the support of a doctor, into member-driven goals.

What We Offer
  • Full medical, dental, and vision insurance.
  • 401K.
  • HSA/FSA/Dependent Care FSA options.
  • PTO (including sick time, personal time, and vacation).
  • Company-paid holidays off.
COVID-19 Considerations

Vanna Health is committed to keeping our team members and our members safe from COVID-19. Therefore, full vaccination is required for all Vanna Health employees. We follow local requirements and guidelines for medical professionals in the field and our members safe from COVID-19.