Service Operations Manager

6 days ago


Los Lunas, New Mexico, United States Melloy Automotive Full time

Job Summary:

Melloy Automotive is seeking a highly skilled and experienced Automotive Service Director to lead our service department. As a key member of our team, you will be responsible for driving sales through exceptional customer interaction, supervising and coordinating the activities of auto technicians and general service technicians, and ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Manage Service Department Workflow: Oversee the daily operations of the service department, ensuring efficient and effective management of resources.
  • Prepare Service Estimates: Develop and present accurate and detailed service estimates to customers, highlighting the necessary repairs and maintenance.
  • Drive Sales and Car Count: Utilize exceptional customer service skills to drive sales and increase car count, while maintaining a high level of customer satisfaction.
  • Customer Relationship Management: Foster strong relationships with customers, addressing their concerns and ensuring their needs are met.
  • Team Leadership: Supervise and train service personnel, providing guidance and support to ensure the highest level of performance.
  • Inventory Management: Maintain accurate inventory levels of back shop supplies, ensuring timely ordering and receipt of necessary materials.
  • Parts Procurement: Assist with the procurement of parts, materials, and equipment, ensuring timely delivery and installation.
  • Training and Development: Provide ongoing training and development opportunities to service personnel, ensuring they have the necessary skills and knowledge to excel in their roles.

What We Offer:

  • Competitive Compensation: Salary up to $140,000 per year, based on experience.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
  • Employee Discounts: Discounts on Melloy Automotive services and products.
  • Performance-Based Incentives: Opportunities for performance-based bonuses and recognition.
  • Professional Development: Ongoing training and development opportunities to support career growth and advancement.

Requirements:

  • Proven Experience: Minimum 5 years of experience in a service management role, preferably in the automotive industry.
  • Leadership Skills: Proven ability to lead and motivate teams, with a strong focus on customer satisfaction.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, staff, and vendors.
  • Technical Skills: Strong technical knowledge of automotive systems and repair procedures.

Language: English (en-US)



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