IT Support Specialist

1 week ago


Mount Laurel, New Jersey, United States AKRF, Inc. Full time
Job Overview

AKRF, Inc., a prestigious consulting firm established in 1981, is seeking a dedicated Desktop Support Technician to enhance our IT Department. With a workforce of 400 professionals, we pride ourselves on delivering strategic solutions across various sectors including land development, transportation, energy, and water.

Our commitment to technical excellence is matched by our dedication to fostering a culture of integrity, innovation, and environmental stewardship. We value diversity and inclusivity, ensuring that every employee feels respected and valued for their unique contributions.

Key Responsibilities
  • Provide technical assistance to end-users through various channels including in-person, phone, and ticketing systems.
  • Diagnose and resolve hardware and software issues efficiently.
  • Utilize available resources to research and answer technical inquiries.
  • Adhere to standard help desk protocols and procedures.
  • Escalate complex issues to the appropriate team members as necessary.
  • Identify urgent situations and prioritize them accordingly.
  • Document and track problems and requests, ensuring accurate resolution records.
  • Stay informed about system updates and changes.
  • Review and enhance help desk documentation as needed.
Essential Qualifications
  • Bachelor's Degree in Computer Science or equivalent experience.
  • A minimum of 5 years of experience with Microsoft desktop technologies (M365, Teams, Windows 10/11).
  • Experience with Active Directory administration, including user management and group memberships.
  • Basic knowledge of PowerShell for troubleshooting purposes.
  • Understanding of group policy and script functionality.
  • Familiarity with network connectivity and troubleshooting for both wired and wireless systems.
  • Strong communication skills with a focus on customer service.
What We Offer

At AKRF, we provide a comprehensive benefits package that reflects our appreciation for your contributions and supports your professional and personal goals. Our benefits include:

  • Medical, Dental, and Vision insurance.
  • Paid Vacation and Sick leave.
  • Flexible work schedules.
  • 401(k) retirement plan with employer matching.
  • Voluntary Life Insurance options.
  • Short- and Long-Term Disability coverage.
  • Tuition Reimbursement for continued education.
  • Professional development and training opportunities.
  • Community outreach initiatives through internal networks.
  • Charitable donation matching.
  • Transit and parking assistance.

Compensation for this role ranges from $65K to $75K, commensurate with experience.

AKRF is committed to equal employment opportunities and values diversity in our workforce. We ensure that all employment decisions are made based on relevant criteria without discrimination.



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