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Customer Support Specialist

2 months ago

Mount Laurel, New Jersey, United States Winston Staffing Services Full time
Job Overview

This is an entry-level opportunity ideal for individuals with limited experience (2 years or less) in a customer support environment.

Key Responsibilities:
  • Manage terminations and submit requests for waivers to efficiently finalize buyout processes, upgrades, returns, and credit/rebills.
  • Demonstrate the ability to make informed, fact-based decisions to deliver exceptional service experiences to clients.
  • Understand and implement business strategies and objectives aligned with your role to meet performance targets.
  • Handle incoming communications via phone, email, and mail, as well as any internal inquiries to ensure service level agreements are met.
  • Provide standard customer service support related to billing, including clarifying billing statements, processing payments, addressing collections concerns, and managing service changes.
  • Exhibit a customer-centric approach, fostering collaboration and effective communication within the team while minimizing distractions.
  • Maintain a positive and professional demeanor, adapting to changes as necessary.
  • Ensure punctuality by being ready to work at the scheduled start time and attending meetings on time.
Additional Requirements:
  • A Bachelor's Degree is preferred.
Experience:

2 years or less in a customer service or call center role.

Skills:
  • Excellent verbal and written communication abilities.
  • Basic proficiency in Microsoft Office applications.

This role offers a hybrid work arrangement, requiring in-office attendance on specific days with the flexibility to work remotely for the remainder of the week, subject to business needs.