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Technical Support Manager
2 months ago
At Microsoft Corporation, we're committed to delivering exceptional customer experiences that drive business success. As a key member of our Customer Service & Success (CE&S) organization, you'll play a critical role in shaping the future of customer support.
Job SummaryWe're seeking a highly skilled Technical Support Manager to lead a team of Support Engineers in resolving complex customer technical issues. As a leader, you'll be responsible for managing customer relationships, driving accountability, and attracting top talent to our team.
Responsibilities- People Management: Lead a team of product experts in solving complex customer technical issues, practicing leadership principles, and driving accountability.
- Response and Resolution: Manage customer relationships, acting as an escalation point for Support Engineers to remove roadblocks and prioritize technical issues at a global level.
- Readiness: Ensure your team has the technical skills required to provide a great customer experience, collaborating with engineering/product teams to fill document gaps.
- Product/Process Improvement: Communicate aggregated customer feedback, setting operational frameworks and standards to drive product and process improvements.
- Business Integration: Identify opportunities to collaborate effectively across teams and organizations to enable a great customer experience.
We're a company that empowers every person and organization on the planet to achieve more. Our mission is to innovate, collaborate, and drive growth through a culture of respect, integrity, and accountability.
As an employee, you'll be part of a diverse and inclusive team that values growth, innovation, and customer satisfaction. We're committed to creating a workplace where everyone can thrive and achieve their full potential.
