Technical Support Team Lead

4 weeks ago

Irving, Texas, United States EF Johnson Technologies Inc. Full time
Job Description

EF Johnson Technologies Inc. is a leading provider of P25 communications solutions for public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EF Johnson and KENWOOD brands.

The Senior Technical Support Specialist / Team Leader will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications. This role requires excellent written and verbal communication skills, as well as the ability to work independently and as part of a team.

The Team Leader will be responsible for leading the technical support team and providing reports on team performance to management. This includes identifying configuration, hardware, and software solutions to resolve customer problems, communicating directly and professionally with customers, and maintaining knowledge of new products and field changes.

Key Responsibilities:

  • Troubleshoot technical issues and provide timely customer feedback
  • Support the roll-out of new applications
  • Lead the technical support team and provide reports on team performance
  • Identify configuration, hardware, and software solutions to resolve customer problems
  • Communicate directly and professionally with customers
  • Maintain knowledge of new products and field changes

Requirements:

  • Minimum 4-year technical degree in electronics or related field
  • Understanding of network components and RF radio systems
  • Minimum of five years of experience in successfully managing a team of associates for in-field customer problem resolutions of radio system equipment

Competencies:

  • Proven leadership abilities with a team of technical support associates
  • Effective communication and interpersonal skills, both internal and external, written and oral
  • Ability to read and understand schematics and system drawings
  • Understanding of electronics and RF principles
  • Knowledge of system and RF testing equipment
  • Knowledge of network topologies and protocols
  • Knowledge of conventional and trunked radio systems is a plus

EF Johnson Technologies Inc. is an Equal Opportunity/AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

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