Technical Support Manager

2 days ago


Irving, Texas, United States Microsoft Corporation Full time

Microsoft is seeking a skilled Technical Support Manager to lead a team of Support Engineers in resolving complex customer technical issues.

The ideal candidate will have a strong background in customer service and technical support, with experience in managing teams and driving customer satisfaction.

Responsibilities include:

  • Leading a team of Support Engineers to resolve customer technical issues
  • Managing customer relationships and escalating issues as needed
  • Collaborating with engineering and product teams to improve technical skills and knowledge
  • Communicating customer feedback to drive product and process improvements

As a Technical Support Manager at Microsoft, you will have the opportunity to work with a talented team of professionals and make a meaningful impact on customer satisfaction.

Microsoft is an equal opportunity employer and welcomes applications from diverse candidates.



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