Program Support Specialist
4 days ago
Home of Guiding Hands is seeking a highly organized and detail-oriented Program Support Analyst to join our team. As a key member of our Respite Program, you will provide exceptional customer service to internal and external stakeholders, support management to meet utilization and revenue goals, and contribute to the success of our organization.
Key Responsibilities- Utilize customer service skills to provide support to staff and families through tasks such as answering phone calls, processing records, and completing new client intakes.
- Interact with clients, families, staff, and case workers regularly and provide accurate and relevant data to all parties.
- Assist program management with processing job applications, completing interviews, and processing employee timesheets.
- Complete new client intakes and staff/client functions of the respite database, including processing incoming records, reviewing and reconciling data for accuracy, quality assurance, communication, and ongoing processes to ensure that program policies and protocols are followed.
- Identify and implement continuous process improvement within the Respite program.
- Assist with employee training in areas such as employee timekeeping, authorized client hours, client care, use of technology and software reports from multiple sources and pull data together into meaningful formats using Microsoft Excel.
- Associate degree in general studies, Communications, Business Administration, or related field.
- 1 year in a customer service setting required.
- Experience in the social service field is a plus.
- Must be 18 years of age or older at the time of hire.
- Must receive criminal record clearance from DOJ.
- Must possess a Valid California Driver's license, safe driving record, and have been licensed to drive at least 2 years.
- Must maintain current and adequate auto insurance.
- Must be able to proficiently read, write, understand, and speak English and Spanish.
Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. Our mission is to improve the lives of those we serve. We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care, including residential care in specialized group homes, independent living support, respite care, and adult foster home services.
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Program Support Specialist
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El Cajon, California, United States Home of Guiding Hands Full timeJob SummaryHome of Guiding Hands is seeking a highly skilled and dedicated Program Support Analyst to join our team. As a Program Support Analyst, you will play a critical role in providing exceptional customer service to internal and external stakeholders, supporting management to meet utilization and revenue goals, and contributing to the overall success...
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El Cajon, California, United States Home of Guiding Hands Full timeProgram Support AnalystAbout the Role:We are seeking a highly organized and detail-oriented Program Support Analyst to join our team at Home of Guiding Hands. As a Program Support Analyst, you will provide exceptional customer service to internal and external stakeholders, support management to meet utilization and revenue goals, and contribute to the...
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