Customer Support Specialist

4 days ago


El Cajon, California, United States GKN Aerospace Full time
Job Summary

We are seeking a highly skilled and organized Customer Support Representative to join our team at GKN Aerospace. As a key member of our customer support organization, you will be responsible for providing exceptional customer service, handling customer requests, and ensuring timely and accurate responses to customer inquiries.

Key Responsibilities
  • Respond to customer requests for status details on current/past orders
  • Document customer account information on assigned customers
  • Provide details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs
  • Assist Marketing reps on customer concerns, order status, and key customer contacts
  • Document customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements
  • Provide administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions
  • Administer assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the company's available resources
Requirements
  • High School Diploma or GED equivalent
  • 2+ years of experience in a contracts or customer service environment that deals with manufactured products
  • 2+ years of experience working with manufacturing environment around production processes
Preferred Qualifications
  • Ability to represent the Company in a highly professional manner
  • Must maintain the highest level of confidentiality
  • Must be well-organized, be able to multi-task, and have a high level of attention to detail
  • Must be able to work under pressure when dictated by customer needs
  • Must be customer service driven, able to understand and support the business goals and objectives
About GKN Aerospace

GKN Aerospace is a leading global supplier of aerospace and defense systems. We are committed to innovation, quality, and customer satisfaction. Our team is passionate about delivering exceptional results and making a difference in the world.

We are an equal opportunities employer and welcome applications from diverse candidates. If you require reasonable adjustments at any stage during our recruitment process, please let us know.



  • El Cajon, California, United States Fox Factory Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Fox Factory. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and product knowledge.Key ResponsibilitiesProvide timely and accurate responses to...


  • El Cajon, California, United States La Maestra Community Health Centers Full time

    Credentialing Support Specialist Position at La Maestra Community Health CentersOverview:We are seeking a Credentialing Support Specialist to assist our Credentialing Coordinator in overseeing the licensing and credentialing processes for our healthcare providers.Key Responsibilities:Help maintain and monitor the credentialing roster, employee health...


  • El Cajon, California, United States La Maestra Community Health Centers Full time

    Position Title: Healthcare Support SpecialistAbout the OrganizationLa Maestra Community Health Centers is committed to delivering comprehensive medical services to varied populations, emphasizing holistic health through integrated support and care.Position OverviewAs a Healthcare Support Specialist at La Maestra Community Health Centers, you will play a...


  • El Cajon, California, United States InsideHigherEd Full time

    About the JobThis is an exciting opportunity to join the Grossmont-Cuyamaca Community College District as a Computer Helpdesk and Web Support Specialist. The successful candidate will provide technical support to faculty and students for district-supported computer applications and platforms.Key ResponsibilitiesTroubleshoot problems and advise on the...


  • El Cajon, California, United States InsideHigherEd Full time

    About the JobThe Grossmont-Cuyamaca Community College District is seeking a skilled Computer Helpdesk and Web Support Specialist to provide technical assistance to faculty and students. The ideal candidate will have experience in troubleshooting and resolving issues related to district-supported computer applications and platforms.Key ResponsibilitiesProvide...


  • El Cajon, California, United States InsideHigherEd Full time

    About the JobThe Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Computer Helpdesk and Web Support Specialist. The incumbent provides first-level technical support to faculty and students for issues related to district-supported computer applications and platforms. Troubleshoots problems and advises on the appropriate...


  • El Cajon, California, United States Fick Bravo & Associates Full time

    Position OverviewWe are seeking a diligent and detail-focused individual to fill the role of Administrative Support Specialist at Fick Bravo & Associates. This position is ideal for candidates eager to gain valuable experience within a professional CPA environment, with opportunities for advancement.Key Responsibilities:Deliver comprehensive administrative...


  • El Cajon, California, United States Fox Factory Full time

    About the RoleAt Fox Factory, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Specialist, you'll play a critical role in ensuring that our customers receive the highest level of support and service.Key ResponsibilitiesUnderstand customer needs and requirements, and provide...


  • El Cajon, California, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our thriving manufacturing team at Jobot. As a key member of our team, you will be the first point of contact for our customers, providing them with exceptional technical support, addressing their queries and concerns, and ensuring they have a seamless...


  • El Cajon, California, United States Fox Factory Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Fox Factory. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences across all touchpoints.Key ResponsibilitiesCustomer Service: Provide timely and effective support to customers through various...


  • El Cajon, California, United States AAA Full time

    AAA Job Description **Role Summary** As a Retail Service Specialist at AAA, you will be the face of our organization, providing exceptional service to our members and customers. Your primary responsibility will be to greet all visitors, determine their needs, and deliver Legendary Service. **Key Responsibilities** * Provide DMV vehicle license,...


  • El Cajon, California, United States Home of Guiding Hands Full time

    Job SummaryHome of Guiding Hands is seeking a highly skilled and dedicated Program Support Analyst to join our team. As a Program Support Analyst, you will play a critical role in providing exceptional customer service to internal and external stakeholders, supporting management to meet utilization and revenue goals, and contributing to the overall success...


  • El Cajon, California, United States BankTalent HQ Full time

    About the RoleAt BankTalent HQ, we're seeking a highly skilled Customer Service Specialist to join our team in El Cajon, CA. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our valued clients, ensuring their needs are met with a high level of professionalism and expertise.Key ResponsibilitiesDeliver...


  • El Cajon, California, United States Home of Guiding Hands Full time

    Job SummaryHome of Guiding Hands is seeking a highly organized and detail-oriented Program Support Analyst to join our team. As a key member of our Respite Program, you will provide exceptional customer service to internal and external stakeholders, support management to meet utilization and revenue goals, and contribute to the success of our...


  • El Cajon, California, United States BankTalent HQ Full time

    {"title": "Customer Service Specialist", "description": "Job SummaryAt BankTalent HQ, we're seeking a highly skilled Customer Service Specialist to join our team in El Cajon, CA. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships...


  • El Segundo, California, United States Wolf & Shepherd Full time

    Position: Customer Support Specialist, CX2Reports to: Customer Experience ManagerLocation: Remote/HybridABOUT USAt Wolf & Shepherd, we strive to empower professionals by providing them with stylish and comfortable footwear. Our brand was born from the need to solve the discomfort that often accompanies traditional dress shoes, especially for those who...


  • El Cajon, California, United States Modigent Full time

    Job Title: IT Desktop Support EngineerReports To: Information Systems DirectorJob Summary:As a key member of our IT team, you will be responsible for the lifecycle management of all IS/IT assets, including configuration management, change management, and release management activities for devices, users, software, and licensing.Key Responsibilities:Manage the...


  • El Cajon, California, United States Home of Guiding Hands Full time

    Program Support AnalystAbout the Role:We are seeking a highly organized and detail-oriented Program Support Analyst to join our team at Home of Guiding Hands. As a Program Support Analyst, you will provide exceptional customer service to internal and external stakeholders, support management to meet utilization and revenue goals, and contribute to the...


  • El Cajon, California, United States PACS Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at PACS Inc. As a Receptionist, you will be the first point of contact for patients, clients, and visitors, providing exceptional customer service and administrative support.Key ResponsibilitiesProvide general administrative and clerical support, including...


  • El Cajon, California, United States OneMain Financial Full time

    About the RoleWe are seeking a highly motivated and customer-focused Consumer Loan Sales Specialist to join our team at OneMain Financial. As a Consumer Loan Sales Specialist, you will play a critical role in empowering customers to achieve their financial goals by providing access to responsible and affordable financing solutions.Key ResponsibilitiesDeliver...