Program Support Specialist
4 days ago
Home of Guiding Hands is seeking a highly skilled and dedicated Program Support Analyst to join our team. As a Program Support Analyst, you will play a critical role in providing exceptional customer service to internal and external stakeholders, supporting management to meet utilization and revenue goals, and contributing to the overall success of our organization.
Key Responsibilities- Customer Service: Utilize your exceptional customer service skills to provide support to staff and families through tasks such as answering phone calls, processing records, and completing new client intakes.
- Communication: Interact with clients, families, staff, and case workers regularly, providing accurate and relevant data to all parties.
- Program Support: Assist program management with processing job applications, completing interviews, and processing employee timesheets.
- Respite Database Management: Implement the functions of the respite database, including processing incoming records, reviewing and reconciling data for accuracy, quality assurance, communication, and automation.
- Process Improvement: Identify and implement continuous process improvement within the Respite program.
- Training and Development: Assist with employee training in areas such as employee timekeeping, authorized client hours, client care, use of technology and software platforms.
- Reporting and Data Analysis: Generate reports from multiple sources and pull data together into meaningful formats using Microsoft Excel. Analyze data to identify and act upon areas where follow-up is needed.
- Community Outreach: Participate in outreach to educate the community about HGH services and potential job opportunities.
- Education: Associate degree in general studies, Communications, Business Administration, or related field.
- Experience: 1 year in a customer service setting required.
- Skills: Proficient with office equipment, including computer (including internet access), printer, and copy machines. Knowledge of Microsoft Office includes Excel, Outlook, and Word. Proficient with technology and common office software programs; knowledge and experience with Salesforce and Paycom a plus.
- Personal Qualities: Highly organized and detail-oriented, with the ability to handle multiple complex tasks, ensure accuracy of data, and establish priorities. Excellent analytical and problem-solving skills. Proactive and self-motivated, with a desire to continuously learn and provide creative solutions and take initiative when necessary.
Home of Guiding Hands is a non-profit organization that provides services to individuals with developmental disabilities and their families. Our mission is to improve the lives of those we serve. We offer a range of programs and services, including residential care, respite care, and day program services. Our team is dedicated to providing high-quality, individualized services that promote independence, inclusion, and community integration.
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