Computer Helpdesk and Web Support Specialist

3 weeks ago


El Cajon, California, United States InsideHigherEd Full time
About the Job

This is an exciting opportunity to join the Grossmont-Cuyamaca Community College District as a Computer Helpdesk and Web Support Specialist. The successful candidate will provide technical support to faculty and students for district-supported computer applications and platforms.

Key Responsibilities
  • Troubleshoot problems and advise on the appropriate action
  • Utilize task documentation software to accurately record and monitor work requests
  • Escalate unresolved inquiries to the next appropriate level of support
  • Provide training, technical assistance, and advice on web design to faculty and staff
  • Demonstrate exemplary customer service by tracking trends and performing quality assurance checks on unresolved work requests
Requirements
  • Graduation from high school and one year of college-level coursework in computer science or a closely related field
  • Two years of experience in the use of computer hardware/software applications
What We Offer

The Grossmont-Cuyamaca Community College District offers a comprehensive benefits package, including retirement, holidays, vacation, sick leave, and fully paid medical, prescription, dental, and vision insurance for eligible employees.

About Us

The Grossmont-Cuyamaca Community College District is committed to the principles of equal employment opportunity and is an affirmative action employer. We are a minority-serving, Hispanic-serving institution and actively seek to attract candidates from minority groups that value equity, diversity, and inclusion.



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