Computer Helpdesk and Web Support Specialist
3 weeks ago
This is an exciting opportunity to join the Grossmont-Cuyamaca Community College District as a Computer Helpdesk and Web Support Specialist. The successful candidate will provide technical support to faculty and students for district-supported computer applications and platforms.
Key Responsibilities- Troubleshoot problems and advise on the appropriate action
- Utilize task documentation software to accurately record and monitor work requests
- Escalate unresolved inquiries to the next appropriate level of support
- Provide training, technical assistance, and advice on web design to faculty and staff
- Demonstrate exemplary customer service by tracking trends and performing quality assurance checks on unresolved work requests
- Graduation from high school and one year of college-level coursework in computer science or a closely related field
- Two years of experience in the use of computer hardware/software applications
The Grossmont-Cuyamaca Community College District offers a comprehensive benefits package, including retirement, holidays, vacation, sick leave, and fully paid medical, prescription, dental, and vision insurance for eligible employees.
About UsThe Grossmont-Cuyamaca Community College District is committed to the principles of equal employment opportunity and is an affirmative action employer. We are a minority-serving, Hispanic-serving institution and actively seek to attract candidates from minority groups that value equity, diversity, and inclusion.
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El Cajon, California, United States InsideHigherEd Full timeAbout the JobThe Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Computer Helpdesk and Web Support Specialist. The incumbent provides first-level technical support to faculty and students for issues related to district-supported computer applications and platforms. Troubleshoots problems and advises on the appropriate...
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