Hospitality Associate

6 days ago


Baltimore, Maryland, United States ROLAND PARK PLACE Full time
Job Summary

Roland Park Place is seeking a highly skilled and compassionate Hospitality Associate to join our team. As a key member of our community, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our residents and guests.

Key Responsibilities
  • Conduct daily building inspections and tours to ensure a safe and secure environment
  • Welcome residents and visitors, and assist with transportation as needed
  • Monitor life safety devices and report any issues to management
  • Prepare and distribute daily reports to designated personnel
  • Assist residents with packages and deliveries
  • Sort and distribute inter-office mail
  • Provide requested assistance to residents in a courteous and helpful manner
  • Assist with covering the front desk as needed
  • Respond to emergency calls and direct to appropriate responders
  • Manage guest apartment reservations
Requirements
  • Ability to uphold our core values and follow policies and procedures
  • Must be able to take initiative and find solutions to meet the needs of our residents and staff
  • Able to handle difficult situations with respect and sensitivity
  • Reliable transportation and ability to work assigned schedules
  • Positive attitude and ability to provide excellent customer service
  • 10th-grade education, HS Diploma/GED preferred
What We Offer
  • Competitive wages and best-in-class benefits package
  • Medical, dental, and vision insurance
  • Company-paid life insurance and short-term disability
  • Legal plan and identity theft protection
  • Pet insurance and group critical illness insurance
  • Hospital indemnity insurance and 12 paid sick days
  • 2 weeks paid vacation days and 9 paid holidays
  • 403(b) retirement with 4% company match
  • Free meals and area attraction tickets
  • Tuition reimbursement and employee hardship fund
  • Employee assistant program and free on-site parking
  • Discounted MTA passes and free education/training classes
  • PayActiv and on-call pay

We are committed to providing a culture of development and advancement opportunities for our associates. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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