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Corporate Hospitality Coordinator

2 months ago

Albuquerque, New Mexico, United States Fidelity Talentsource Llc Full time

Workspace Hospitality Specialist

Fidelity TalentSource is seeking a dedicated professional to join our team in providing exceptional workspace hospitality services.

Position Overview

As a key member of the Fidelity Real Estate Company, you will enhance the regional workspace experience. Reporting to the Manager of Workspace Hospitality Services, your primary focus will be on delivering outstanding hospitality services and ensuring a vibrant work environment for all associates. You will embody the company’s hospitality ethos and uphold our global service standards.

Your responsibilities will include collaborating with various teams (Facilities, Amenities, Security, On-Site Tech Support, Associate Experience) to ensure the successful execution of business objectives across the region.

This role will also emphasize adherence to our service standards within your designated campus or office.

Success in this position will contribute to achieving our service excellence goals, enhancing experience satisfaction, and supporting talent retention within the organization.

Qualifications

  • A degree or relevant experience in hospitality or related fields.
  • Demonstrated expertise in hospitality, with preferred experience in team management, customer service, and commercial real estate.
  • Experience in the financial services sector is advantageous.
  • Physical requirements include navigating through facilities and occasionally handling light-duty tasks such as moving IT equipment.
  • Willingness to work extended hours as needed to support various initiatives.
Skills Required
  • Exceptional interpersonal skills with a focus on networking and building relationships.
  • A consumer-first mindset with the ability to identify and address unmet needs.
  • Strong communication and social skills, with the capacity to influence and connect with others.
  • Confidence in verbal and written communication.
  • Integrity, dependability, and a strong work ethic.
  • Detail-oriented with excellent prioritization abilities.
  • A proactive, collaborative approach to problem-solving.
  • Proficiency in Microsoft Office Suite.
Value Proposition
  • Ensure that the local site meets quality standards and recommend improvements to relevant teams.
  • Identify and resolve issues related to cleaning, IT, and conference room facilities.
  • Implement building safety protocols effectively.
  • Support initiatives that foster connections among associates, including workspace experience events and communications.
  • Assist in executing strategies aimed at enhancing guest and associate experiences.
  • Validate adherence to global experience standards and operating procedures.
About the Team

The Fidelity Real Estate Company (FREC) serves as the corporate real estate division of Fidelity Investments, delivering a comprehensive range of services to business units both nationally and internationally. FREC manages over 9 million square feet of space across various corporate sites and retail centers. Our team is dedicated to providing solutions that cater to the needs of Fidelity associates at all levels.

Company Overview

Fidelity TalentSource is the internal staffing provider for Fidelity Investments, a leading global financial services firm. We welcome candidates from diverse backgrounds to fill roles across various locations. If you are looking to experience a supportive and collaborative culture while expanding your skills and professional network, consider joining Fidelity TalentSource.