Hospitality Service Representative
2 weeks ago
Compensation is $16.50 per hour with a schedule from 7 a.m. to 3 p.m. Opportunities for quarterly bonuses and a raise after 90 days. We offer comprehensive benefits for you and your family. Open availability is preferred.
Join Drury Hotels:
At Drury Hotels, we believe that finding a job is just the first step; discovering a place where you truly belong is what counts. Your contributions make a significant impact on our guests and team members alike. There’s a spot for you here, both now and in the future.
What We Offer:
- Incentives: Quarterly bonuses up to $3200 annually based on hotel performance.
- Work-Life Balance: Flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
- Career Advancement: Opportunities for mentorship, cross-training, development plans, and management training, with over 200 internal promotions this year.
- Health Benefits: Comprehensive medical, dental, vision, prescription, life, and disability insurance, along with a Team Member Assistance Program.
- Retirement Savings: Company-matched 401(k) plan.
- Award Recognition: Proudly ranked among Forbes' Best Midsize Employers (2023).
Your Responsibilities:
As a welcoming and supportive presence at our hotel, you will:
- Provide friendly and efficient assistance to guests as they arrive and depart.
- Ensure that all guests have positive experiences through exceptional service.
- Perform front desk duties, including guest check-ins and check-outs, promoting hotel programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving issues.
- Assist with breakfast and evening Kickback service, which may involve food preparation, setup, guest service, and cleanup.
- Uphold a high standard of integrity and hospitality, promoting the Drury culture to both guests and colleagues.
- Deliver outstanding guest experiences with a friendly and helpful demeanor.
Your Qualifications:
We are looking for individuals who are:
- Warm and approachable in their interactions with the public.
- Detail-oriented and capable of managing multiple tasks simultaneously.
- Experienced in handling cash and using office equipment in daily operations.
- Proficient in English, both written and verbal.
- Willing to work independently as scheduled.
Join Us: At Drury Hotels, we value your unique personality and can-do attitude. Together, we can create memorable experiences for our guests.
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