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Customer Service Representative
2 months ago
Rural King Supply is a leading farm and home store that strives to create a positive and rewarding work environment for our associates. We offer opportunities for growth, competitive benefits, and a people-first approach to ensure our team members feel valued and supported.
Our MissionWe aim to provide an exceptional experience and service to our rural communities by fostering a culture of teamwork, accountability, and continuous improvement. Our goal is to make a positive impact on the lives of those we serve.
What We Offer- 401(k) Plan: A 100% match on the first 3% of your contributions and 50% of the next 2%
- Healthcare Plans: To support your needs
- Virtual Doctor Visits
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
- 15% Associate Discount
- Dave Ramsey's SmartDollar Program (no cost to you)
- Associate Assistance Program
- RK Cares Associate Hardship Program
- 24/7 Chaplaincy Services
The Customer Service Representative will play a crucial role in delivering exceptional customer service and ensuring smooth transactional experiences for our valued customers. This individual will be the frontline representative of our brand, responsible for greeting and interacting with customers, processing transactions accurately, and maintaining a welcoming store environment.
Key Responsibilities- Exceed customer expectations by delivering outstanding service through clear communication and active listening.
- Greet customers with a friendly and welcoming demeanor as they enter the store.
- Follow the Cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP).
- Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines.
- Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers.
- Provide product information and answer basic customer inquiries, offering recommendations as appropriate.
- Coordinate with the loaders promptly respond to customer requests for assistance.
- Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism.
- Stand in designated area in front of the registers to indicate that you are available to assist customers when not currently engaged in a transaction.
- Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations.
- Utilize the designated cashier script to engage with customers during transactions.
- Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options.
- Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
- Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy.
- Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
- Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
- Execute cashier responsibilities thoroughly, encompassing a range of tasks such as stocking coolers, cleaning front windows, and efficiently managing registers.
- Refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience.
- Keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience.
- Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
None
Essential Qualities for Success- Possess exceptional customer service skills and a desire to help others.
- Comfortable navigating computer systems and software to assist customers or manage activities.
- Excellent verbal and written interpersonal and communication skills.
- Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
- Strong communications (written, oral and interpersonal skills).
- Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
- Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization.
- Ability to complete repetitive activities.
- Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks.
- Demonstrates a proactive and positive attitude towards training new cashiers.
- Ability to maintain a seated or standing position for extended durations.
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
- Able to navigate and access all facilities.
- Skill to effectively communicate verbally with others, both in-person and via electronic devices.
- Close vision for computer-related tasks.
