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Program Representative

2 months ago

Champaign, Illinois, United States State of Illinois Full time
About the Job

The Illinois Department of Employment Security (IDES) is seeking a highly organized and professional individual to serve as a Program Representative.

This role provides an excellent opportunity for someone with a strong knowledge of federal and state laws pertaining to employment and Unemployment Insurance (UI) eligibility.

The ideal candidate will have excellent organizational skills and experience assisting clients in an employment service program, social service program, or related area providing employment, human resource development, or social welfare services.

Key Responsibilities
  • Under general supervision, serves as a Program Representative for the Illinois Department of Employment Security (IDES) for an assigned area.
  • Performs functions related to receipt, review, entry, analysis, and resolution of all types of routine, complex, and special claims on benefit entitlement programs administered by the Illinois Department of Employment Security (IDES).
  • Assists clients with various programs and services offered by the Illinois Department of Employment Security (IDES) and partner agencies.
  • Adjudicates monetary and nonmonetary benefit claim issues, providing eligibility determinations for routine, initial, or continued claims.
  • Advises clients on work attitudes, habits, relationships, and attire as related to a specific job referral.
  • Establishes and maintains activity reports to demonstrate work activity and detail time charging.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Requirements
  • Requires knowledge, skills, and mental development equivalent to four (4) years of college with an academic background in social/behavioral sciences or business.
  • Requires two (2) years (3,000 work hours) of experience as a department intermittent staff member and a minimum of two (2) years college credits completed with passing grades in social/behavioral sciences or business.
  • Requires four (4) years (6,000 work hours) as a department intermittent staff member.
Working Conditions
  • Requires an Illinois State Police background check and self-disclosure of any criminal history.
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.
  • This position is considered light work as defined by the U.S. Department of Labor (20 CFR b)).
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry-related topics relevant to the job duties.