Customer Service Representative

4 days ago


Champaign, Illinois, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at MCR Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring their needs are met and exceeded.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Maintain accurate records and documentation of guest interactions and hotel operations.
  • Collaborate with other departments to ensure seamless guest service and hotel operations.
  • Stay up-to-date on hotel policies, procedures, and services to provide informed and personalized recommendations to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information.
  • Availability to work a varied schedule, including evenings, nights, weekends, and holidays.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • Comprehensive training program.
  • Team-oriented and supportive work environment.
  • Discounts on hotel stays and other perks.


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