Senior Customer Support Specialist

2 weeks ago


Fort Payne, Alabama, United States Circle K Stores, Inc. Full time
Position Overview

As a Lead Customer Service Representative, you will play a pivotal role in ensuring exceptional service delivery to our valued customers. Your expertise will guide a team dedicated to providing outstanding support and solutions.

Key Responsibilities
  • Oversee daily operations of the customer service team.
  • Provide training and mentorship to new representatives.
  • Address customer inquiries and resolve issues effectively.
  • Monitor team performance and implement improvements.
  • Collaborate with management to enhance service processes.
Qualifications

The ideal candidate will possess strong leadership skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. Experience in retail customer service is preferred.

Skills Required
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and priorities.
  • Strong problem-solving abilities.
  • Proficiency in customer service software and tools.

We are looking for a dedicated professional who is passionate about delivering high-quality customer service and leading a team to success.



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