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Senior Customer Support Specialist

2 months ago

Fort Payne, Alabama, United States Circle K Stores, Inc. Full time
Position Overview

As a Lead Customer Service Representative, you will play a crucial role in ensuring exceptional service delivery within our retail environment. Your expertise will guide the customer service team in providing outstanding support and resolving inquiries effectively.

Key Responsibilities
  • Oversee daily operations of the customer service department.
  • Train and mentor team members to enhance their skills and performance.
  • Address customer concerns and provide solutions in a timely manner.
  • Maintain high standards of customer satisfaction and service quality.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead a team effectively. Experience in a retail or service-oriented environment is preferred.

Work Environment

This position requires flexibility in scheduling to meet the needs of our customers and the business.