Technical Support Specialist

7 days ago


Fort Payne, Alabama, United States PlayCore Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PlayCore. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Customer Interaction
    • Respond to customer inquiries and provide accurate information and assistance
    • Handle customer complaints and escalations with patience and diplomacy
    • Provide all necessary information for orders and warranty claims
  • Troubleshooting
    • Diagnose and resolve technical issues with our products
    • Provide step-by-step instructions to help customers diagnose problems
  • Warranty Claims
    • Process warranty claims and discrepancies against past and present orders
    • Verify current and past information pertaining to orders
  • Research
    • Conduct research to resolve customer issues and provide accurate information
  • Internal Customer Service
    • Research and resolve issues for internal departments
    • Verify any issues with existing orders
  • Order Information
    • Compile and detail order information for review of warranty costs
  • Back Charges
    • Compile and submit charges incurred due to shortages and mis-manufactured parts
  • Rep Allotment
    • Responsible for cost of each rep office allotment
  • Return Goods
    • Responsible for processing return goods and issuing notification to appropriate departments
Requirements
  • Qualifications
    • Microsoft Office skills, including Word, PowerPoint, and Excel
  • Language Skills
    • Ability to read and interpret documents, including safety rules and operating instructions
  • Reasoning Ability
    • Ability to define problems, collect data, establish facts, and draw valid conclusions in a fast-paced environment
Work Environment

The work environment is quiet, except in the manufacturing environment where personal protective equipment may be required.



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