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Banker - Bilingual - Haitian Required

2 months ago

Boston, Massachusetts, United States Citizens Full time
Job Summary

We are seeking a highly skilled Financial Services Professional to join our team at Citizens. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with our customers, providing them with expert financial advice and guidance.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with customers, understanding their financial needs and goals.
  • Financial Advice: Provide expert financial advice and guidance to customers, helping them make informed decisions about their financial lives.
  • Product Recommendations: Recommend and refer financial products and services to customers, tailored to their individual needs and goals.
  • Problem-Solving: Identify and resolve customer issues, providing solutions that meet their needs and exceed their expectations.
  • Collaboration: Work closely with colleagues and partners to achieve business goals and objectives.
Requirements
  • High School Degree or Equivalent: Required
  • 2+ Years of Sales and Customer Service Experience: Demonstrated ability to meet or exceed sales goals and provide exceptional customer service.
  • Haitian Language Skills: Strong proficiency in Haitian language, both written and spoken.
  • Strong Communication and Problem-Solving Skills: Ability to effectively communicate with customers and colleagues, and to identify and resolve complex problems.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Preferred Qualifications
  • 1+ Year of Cash Handling Experience: Experience handling cash and operating a cash register.
  • Additional Language Skills: Proficiency in additional languages, such as English or Spanish.
What We Offer
  • Competitive Salary and Benefits: Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.