General Manager

2 days ago


Yorktown Heights, New York, United States Goldfish Swim School - Yorktown Heights Full time
Job Title: General Manager

Goldfish Swim School - Yorktown Heights is seeking a highly motivated and experienced General Manager to lead our swim school team. As a General Manager, you will be responsible for overseeing the day-to-day operations of our swim school, ensuring that our students receive the highest quality instruction and care.

Key Responsibilities:
  • Direct and control the daily operations of the swim school to ensure compliance with Goldfish Swim School standards.
  • Manage a team of staff members, including swim instructors, lifeguards, and customer service representatives, to ensure high productivity and excellent performance.
  • Train and oversee the aquatics department to provide superior swim instruction to our students.
  • Interact with deck supervisors on issues related to class scheduling, student progress, customer service, and employee performance and training.
  • Provide sales and marketing training to all qualified sales staff.
  • Direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the swim school facility.
  • Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
  • Schedule staff and manage payroll.
Requirements:
  • College degree required. Bachelor's degree in business administration, communications, or equivalent is desired.
  • Certified Pool Operator (CPO) certification is ideal and will be required for the position.
  • Problem-solving and creative thinking skills to identify and resolve challenges that students encounter.
  • Experience with Customer Relationship Management (CRM) software and sales tracking.
  • Experience with payroll systems and employee scheduling software.
  • Excellent leadership, communication, and interpersonal skills.
  • Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
  • Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
Benefits:
  • 401(k)
  • Health insurance
  • Employee discount
  • Flexible schedule
  • Paid time off

Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information, please visit our website.


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