General Manager
6 days ago
At Goldfish Swim School, we're seeking a highly skilled and experienced General Manager to oversee the day-to-day operations of our swim schools in Yorktown Heights, New Rochelle, or Yonkers. As a key member of our team, you'll be responsible for leading a large team of staff members, including swim instructors, lifeguards, and customer service representatives, to ensure exceptional customer experiences and high-quality services.
Key Responsibilities:- Direct and control the daily operations to ensure the school is running per GSS standard operating procedures.
- Manage the staff to ensure high productivity, excellent performance, and positive employee satisfaction.
- Train and oversee the aquatics department to provide superior swim instruction to students.
- Interact with Deck Supervisors on issues related to class scheduling, student progress, customer service, and employee performance and training.
- Provide sales and marketing training to all qualified sales staff.
- Direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility.
- Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
- Schedule staff and manage payroll.
- College Degree required. Bachelor's degree in business administration, communications, or equivalent is desired.
- Certified Pool Operator (CPO) certification is ideal and will be required for the position.
- Problem solver and creative thinking skills to identify and resolve challenges that students encounter.
- Experience with Customer Relationship Management (CRM) software and sales tracking.
- Experience with payroll systems and employee scheduling software.
- Excellent leadership, communication, and interpersonal skills.
- Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
- Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
- Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred.
- Strong aquatics background, including instruction and lifeguard experience is desired.
- Experience hiring, managing, and training teams.
- Business experience in membership sales is ideal.
- Experience with maintenance of pool equipment and pool sanitation systems.
Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information, please visit our website.
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