Assistant General Manager

6 days ago


Yorktown Heights, New York, United States Goldfish Swim School - Yorktown Heights Full time
Job Description

**Job Summary:**

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Goldfish Swim School - Yorktown Heights. As a key member of our management team, you will play a vital role in ensuring the success of our swim school operations.

Key Responsibilities:

  • Assist in managing day-to-day operations according to Goldfish Swim School standards.
  • Support and coach staff to deliver high-quality swim instruction and facilitate optimal performance.
  • Collaborate with Deck Supervisors on class scheduling, customer service, and staff training.
  • Provide training and guidance in sales and marketing initiatives.
  • Assist in maintaining retail and vending operations.
  • Support private party operations to ensure adherence to operational procedures.
  • Familiarize yourself with scheduling and administrative software to optimize facility operations.
  • Assist in maintaining a safe and sanitary swim environment, adhering to safety protocols.
  • Participate in employee engagement activities to foster a positive workplace culture.
  • Support implementation of Emergency Action Plans and safety procedures.

Requirements:

  • College degree preferred.
  • 3 years of leadership experience at the supervisory level.
  • Problem solver and creative thinking skills to identify and resolve challenges that students encounter.
  • Experience with Customer Relationship Management (CRM) software and sales tracking.
  • Experience with payroll systems and employee scheduling software.
  • Excellent leadership, communication, and interpersonal skills.
  • Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
  • Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
  • Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm).
  • Must pass background examinations (included with training).

Preferred Qualifications:

  • Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred. Ability to work with children.
  • Strong aquatics background, including instruction and lifeguard experience is desired.
  • Experience hiring, managing, and training teams.
  • Business experience in membership sales is ideal.
  • Experience with payroll systems and employee scheduling software.
  • Experience with maintenance of pool equipment and pool sanitation systems.
  • Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
  • Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.

Benefits:

  • 401(k)
  • Health insurance
  • Employee discount
  • Flexible schedule
  • Paid time off

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