Assistant General Manager
6 days ago
**Job Summary:**
We are seeking a highly motivated and experienced Assistant General Manager to join our team at Goldfish Swim School - Yorktown Heights. As a key member of our management team, you will play a vital role in ensuring the success of our swim school operations.
Key Responsibilities:
- Assist in managing day-to-day operations according to Goldfish Swim School standards.
- Support and coach staff to deliver high-quality swim instruction and facilitate optimal performance.
- Collaborate with Deck Supervisors on class scheduling, customer service, and staff training.
- Provide training and guidance in sales and marketing initiatives.
- Assist in maintaining retail and vending operations.
- Support private party operations to ensure adherence to operational procedures.
- Familiarize yourself with scheduling and administrative software to optimize facility operations.
- Assist in maintaining a safe and sanitary swim environment, adhering to safety protocols.
- Participate in employee engagement activities to foster a positive workplace culture.
- Support implementation of Emergency Action Plans and safety procedures.
Requirements:
- College degree preferred.
- 3 years of leadership experience at the supervisory level.
- Problem solver and creative thinking skills to identify and resolve challenges that students encounter.
- Experience with Customer Relationship Management (CRM) software and sales tracking.
- Experience with payroll systems and employee scheduling software.
- Excellent leadership, communication, and interpersonal skills.
- Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
- Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
- Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm).
- Must pass background examinations (included with training).
Preferred Qualifications:
- Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred. Ability to work with children.
- Strong aquatics background, including instruction and lifeguard experience is desired.
- Experience hiring, managing, and training teams.
- Business experience in membership sales is ideal.
- Experience with payroll systems and employee scheduling software.
- Experience with maintenance of pool equipment and pool sanitation systems.
- Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
- Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
Benefits:
- 401(k)
- Health insurance
- Employee discount
- Flexible schedule
- Paid time off
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